Help Center Content Writer (Contract)

Please note: This is a 9-week contract assignment

About the Hospitality Tech Group

Imagine working in an environment that feels like the best dinner you’ve ever had: fast-paced, human, and built on passion. Hospitality Tech Group combines the strengths of Zenchef and CoverManager—two complementary leaders joining forces as one independent global hospitality tech team. We operate through Zenchef in France, Benelux, and DACH, and through CoverManager in the Iberian peninsula, Italy, and LATAM. We bring restaurants and guests closer together through technology — and our heart beats hospitality. Because progress is our compass, and we always go together.

Hungry? Take a seat!— especially if your favorite activity is going out for dinner.

Our values:

🫶 Hospitality at heart: We are hospitality experts who bring genuine care and deep industry knowledge to everything we do—for our clients and for each other.

🤝 Better together: We put people first and succeed as one unified team—supporting each other, learning from each other, and continuously improving through shared knowledge and feedback.

🚀 Progress over perfection: We embrace the power of progress. We value and prioritize action over idealism to unlock our full potential and achieve extraordinary results.

🫶 Hospitality at Heart — Your purpose

We are looking for a freelance writer / content specialist to handle the update of approximately 100 Help Center articles, working directly with the Content team. Please note that articles are written in English by default and then automatically translated.

🤝 Better Together — Your team

This role sits in the Hospitality enablement team, reports directly to the Customer Content Manager, working cross-functionally with Product/PM and Training team.

🚀 Progress over perfection — What you will do

• Article review and editing

  • Verifying content accuracy against the current and upcoming interface (New UX)

  • Correcting content

  • Harmonizing tone and vocabulary with the existing editorial guidelines

  • Translating the articles using automated tools and/or AI

• Video content creation

  • Recording short tutorial videos (commented screenshots / screencasts)

  • Basic editing and integration into the relevant articles

  • Short, instructional format, aligned with user journeys

• Article display improvement

  • Formatting articles (headings, structure, table of contents, colors)

  • Applying existing templates and brand guidelines (existing Zendesk HTML template)

  • Checking rendering

• Creation of missing articles

  • Identifying and writing articles that are absent but necessary for full product coverage

  • Adhering to the structure and tone of existing articles

• Other verification/correction tasks

  • Any related verification, correction, or update tasks for Help Center articles across the group's various brands (beyond the main scope, based on needs identified during the mission)

• Expected deliverables

  • Articles reviewed, corrected, and updated

  • Short tutorial videos integrated into the relevant articles

  • Missing articles identified and written

  • A ready and cohesive Help Center for the New UX launch

🥣 Your secret ingredient - What you will bring

You are one of us if your heart beats hospitality. If you are generous with your help and honest in your feedback. If your mind sparks with new knowledge and you move with momentum. Are you the friend who makes the dinner reservation and chooses the wine? Then you’re home with us. You also bring:

• Strong command of English

• Writing ability (spelling, syntax, clarity)

• Experience in writing or managing a Help Center / user documentation

• Comfortable with writing tools (Zendesk), AI tools (Claude, ChatGPT), and basic HTML

• Skills in simple video creation (Guidde, ScribeHow)

• Attention to detail, autonomy, ability to meet tight deadlines

• A plus: knowledge of the restaurant / online booking industry, or experience in a SaaS environment