Project Manager, Service Delivery

TheProject Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas: 

• Waves services, Ethernet Services, IP Services 

• Dark Fiber metro and/or Long Haul services 

• Fiber to the Tower (FTT) services for Dark Fiber and Lit Services 

TheProject Manager candidate possesses the following skills and expertise 

• Subject Matter advocate for process and program management and driving improvements 

• Excellent project leadership, critical thinking skills, ability to manage projects to the customer’s technical specifications and contract requirements. 

• Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution 

• Strong system and process knowledge in Lit and Fiber services implementation. 

• Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported. 

• Known as a go to person/trusted advisor that willingly assists other team members.  

• Ability to define project dependencies, manage project milestones, meet and exceed project KPIs. 

• Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally. 

Responsibilities 

• End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members. 

• Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress 

• Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.  

• Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback 

• Develop and maintain customer project plans based on contractual requirements and service designs 

• Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable. 

• Perform and oversee daily PM operational tasks working cross-functionally. 

• Build, maintain, and report operational metrics for end-to-end milestone management.   

• Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements 

• Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations. 

Preferred Qualifications and Expertise 

Systems and Processes 

• Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels. 

• Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of  budget, design, engineering, permitting, construction, splicing, and scheduling. 

 Communication, Relationship, and Leadership 

• Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution 

• Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals 

• Self driven and motivated to provide exceptional customer service 

• Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization 

Experience Qualifications 

Five to ten (5-10) years of experience in managing Telecom services projects 

Estimated base salary range: $77,100 - $118,600 USD/annually