HIMS Specialist

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companiesVillage Medical,Village Medical at Home,Summit Health,CityMD, andStarling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note:We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

• Numbers, sorts, preps, scans and indexes incoming paperwork, covers courier and records release.
• Numbers paperwork with MRN.
• Sorts paperwork into the 90+ document types for electronic charting. Scans prepped paperwork into scan application.
• Indexes scanned paperwork into each individual patient electronic chart.
• Quality checks at all levels for accuracy and quality of document.
• Processes and completes requests for release of information, adhering to all compliance and regulatory requirements.
• Acts as internal courier for all interoffice and USPS mail.
• Processes imaging requests and imaging uploads. Answers and assists needs of patients, providers, outside entities and inter-departmental phone calls, in-basket messages and health maintenance requests.
• Processes records release inquiries from patients, outside provider’s offices and internal call transfers.
• Courier station answers internal calls for supplies or inquiries of interoffice and USPS mail. Courier responds to funeral home inquiries in the absence of manager and lead.
• Performs other maintenance and departmental functions such as payor correspondence and reviews (i.e., RAC, HEDIS, MRA).
• Completes special projects or assignments as needed.
• Complies with all applicable healthcare laws, regulations and standards.
• Maintains a clean work area.
• Participates in staff meetings and huddles.

Supervisory Responsibilities:

• This job has no supervisory responsibilities.

Education and/or Experience:

• High school diploma or equivalent, required.
• Medical office or medical records experience preferred.

Necessary Knowledge, Skills and Abilities:

• Knowledge of medical terminology, anatomy and physiology.
• Knowledge or complementary experience with electronic health record systems and HIPAA regulations.
• Ability to work easily in a Windows computer environment with complimentary knowledge of Excel, Outlook and Word.
• Requires the ability to adapt to changing duties and priorities in a high production environment.
• Ability to research and problem solve.
• Excellent written and verbal communication skills.
• Customer service phone and in person skills required.
• Must have the ability to work independently as well as collaboratively with team members.
• Ability to observe all clinic safety precautions.

Certificates, Licenses, Registrations:

• RHIT Certification or complimentary HIM experience preferred.

Physical Job Requirements:

• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers.
• Endurance (e.g., continuous data entry, prolonged, sitting, standing/bending, walking).
• Ability to lift 20lbs.

Environmental Risks:

• Allergens: dust, mold and/or pollen.
• Combative Patients / Visitors

Work Environment:

• General office environment in a fast-paced outpatient multi-specialty clinic setting.
• Exposure to moderate levels of noise and activity.
• Works with team members as well as other Summit Health departments to deliver optimal patient experience and meet clinic goals.
• HIMS Lead Specialist (also Grade 24) has the same duties plus:

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

OurCompany provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches orcommunications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select OurCompany locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.