Onboarding Specialist

Position: Onboarding Specialist
Location: Mechanicsburg, PA (ONSITE)
Schedule: Monday-Friday, 8:00AM-4:30PM (Full-Time)

Who We Are:

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Purpose of Position:

As an Onboarding Specialist at West Shore Home, you will support the growth of West Shore Home’s Regional and Corporate departments by providing a seamless, supportive, and engaging experience to all potential new hires. They serve as the key point of contact for new hires and business leadership with regards the onboarding process.

Key Role Accountabilities:

• Manages the pre-employment compliance process to ensure timely and accurate delivery of all required screening and documentation, in alignment with regulatory standards and company policies.
• Demonstrates the ability to proficiently learn and utilize HRIS system to affirm all new employees meet West Shore Home hiring standards.
• Establishes initial contact with candidates following the acceptance of their offer, welcoming them and clearly outlining the onboarding tasks to ensure they understand the time-sensitive nature and the specific steps required for completion.
• Facilitate resolution of ambiguous or incomplete medical screening outcomes, ensuring results are clearly communicated, properly interpreted, and escalated when necessary to protect business and employee readiness.
• Processes Pre-Adverse Action and Adverse Action letters to inform candidates that they do not meet West Shore Home’s hiring standards based on the results of their background check and/or education and employment history, as outlined in the company’s hiring matrix.
• Coordinates health screening logistics for new hires, ensuring appointments are scheduled promptly and in accordance with Company defined requirements.
• Serves as a consistent point of contact for new hires, providing proactive guidance and support throughout the onboarding process to ensure a smooth and fully compliant Day One experience.
• Maintains effective relationships with external partners, including vendors and clinics, to promptly resolve issues and remove barriers that could delay onboarding timelines.
• Validates completion of all pre-hire requirements with candidates, management, and relevant team members to ensure new hires are fully prepared and cleared to begin employment on their designated start date.
• Communicate any false starts or delayed start dates to all relevant team members to ensure alignment and appropriate adjustments to onboarding plans.
• Maintains regular and punctual in-person attendance in accordance with the ADAAA, FMLA, and applicable federal, state, and local regulations.

Must-Have Requirements:

• Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization. The company does not and will not sponsor employment visas.
• High school diploma or equivalent required.
• High attention to detail.
• Experience with HRIS software preferred.
• Demonstrated ability to work well independently and as part of a team.

Benefits:

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) and Roth IRA retirement plans with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential
  
  

Culture and Community:

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/communit