Front Office Supervisor

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

What you have  

• Previous hospitality supervisory experience 

• Experience in hotel Front Desk positions 

• High school diploma, equivalent, or higher 

• Excellent communication skills, both written and verbal 

• Ability to use technology,e.g., tables, iPads, andcomputers 

• Top notch phone and customer service skills 

• Prior experience with coaching and training ateam 

• Strong sense of ownership in everything that you do 

• Proven experience inguest relations  

Whatyou’ll do  

• Assist in management, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests withhighest level ofservice 

• Know all functions toshowcase the resort and its unique story to eachguest 

• Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc. 

• Serve asinitial point of escalation in any guest inquiries, issues, orconcerns 

• Coordinate with other hotel departments to deliver top level experience forguests 

• Assist in creating and managing departmentschedules 

• Follow all hotel policies and procedures as outlined in team memberhandbook 

• Serve as property Manager on Duty in absence of seniorleadership 

• Ensure team follows scheduled shifts, and follows break and lunchrequirements 

• Other necessary duties as reasonably assigned bymanager 

Physical Demand  

• Ability to sit or stand for extended periods oftime  

• Ability tobend  

• Ability to lift, pull 50lbs  

• Ability to communicateclearly  

• Ability to work long hours asneeded  

• Make sound judgmentsquickly  

• Work on multiple tasks, makingappropriate progress towardsdeadlines  

• Able to work independently, take direction, and provide direction toothers  

• Manage differing personalities within the property, the resort, and thecommunity  

• Maintain the highest degree ofconfidentiality  

• Ability to work effectively in stressful,high pressuresituations  

• Ability to effectively handle challenges in the workplace, including anticipating, preventing,identifying, and solving problems asnecessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.