Onboarding Specialist (Software) - Fixed term contract

Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences. 

About the opportunity

Join ourXplor Education vertical asanOnboarding Specialist on a fixed term contract in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to elevate everyday life experiences for our customers and the people and communities they serve.

Reporting intoManager of Implementation, you will help new customers get their business optimally set up on the platform, trained on its use, and ensuring their journey is as easy and simple as possible. Some of the other responsibilities include:

• Manage post-sales process for customers using strong product knowledge, relationship-building, and project management skills 
• Act as a trusted advisor for new and existing customers by guiding them through the implementation and adoption of the full Xplor product suite.
• Collaborate with the Account Executives (Sales) during the customer’s transition to the post-sales team.
• Ensure a smooth transition from Onboarding to Support once the service is live. 
• Work with the data team to migrate data across from other systems during the initial onboarding 
• Project management of the customer's schedule and onboarding timeline according to launch 
• Provide technical guidance to help customers use the system successfully 
• Provide customer training through the onboarding process and maintain training documentation  
• Proactive outreach to assigned customers regarding any known product issues or updates 

For this position, we offer a hybrid and flexible working model, where you’ll spend 1-2 days per week in our Melbourne CBD office and the rest is your choice to work in the office or work from home.

Please note this is afixed term contract role, with the contract concluding in January 2027.

What would make me a good candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big-picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

You'll need:

• 1-2 years of experience in an onboarding or implementation role, ideally in a similar SaaS or technology business 
• Experience using a CRM to manage the onboarding/implementation process, ideally Salesforce 
• Strong proficiency in Microsoft Excel or data management 
• Excellent written and verbal English skills 
• Exceptional relationship-building skills with a confident phone manner and active listening skills 
• Ability to communicate complex ideas in ways that are easy to understand  
• Empathic, emotionally intelligent, and driven to provide an outstanding customer experience 
• Must be an Australian citizen or have eligibility and documentation demonstrating your right to work Australia 

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Values and Life at Xplor

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits are:

• Paid Parental Leave benefit programs
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

Ready to apply?

To start your application, please submit your resume, and we will be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via talentsupport@xplortechnologies.com.

More about us 

More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most. 

Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake. 

Good to know

To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boardsonly. Please don't send your application via email.

To learn more about us and our products, please visit xplor.com/careers/. 

We also invite you to check out our Candidate FAQs for more information about our recruitment processxplor.com/recruitment-faqs/.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelineshere.

Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We make it a priority to respond to every applicant.