Support Engineer (Remote)

About Mintlify

The intelligent knowledge platform

The role

# **Why Mintlify?**We're on a mission to empower builders.- **Massive reach:** Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.- **Small team, huge impact:** We recently passed 50 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory. - **Culture of** [**slope over y-intercept**](https://mattrickard.com/hire-slope-not-intercept) **:** We value learning velocity, grit, and unapologetically unique personalities.We grew in value faster than headcount and we’re looking to align the two quickly.## What you'll work on here- Getting hands-on with real customer problems- Respond to product and technical questions through our support platform (Plain)- Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)- Resolve the majority of support inquiries independently, escalating only when necessary- Collaborate with our support lead to evolve processes and ensure consistency- Help improve internal support tooling and workflows as we scale## What you bring to the table- Experience in technical support at a software or developer tools company (or strong adjacent experience)- Experience navigating remote work environments- Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and IDEs- Ability to read and understand code, troubleshoot bugs, and identify root causes- Strong written communication skills with a friendly, professional tone- Comfort using AI agents and improving training data for them- Bonus Points: Familiarity with OpenAPI specs, past experience supporting APIs or documentation tools, background working in fast-paced startups\*Please note that given that this is a remote position, some of the below benefits may or may not apply based on where you are located geographically.# **Company Benefits:**- Competitive compensation and equity- 20 days paid time off every year- 401k or RRSP- $420/mo. wellness stipend- 100% coverage for Health, dental, vision- Free Ubers to and from work- Free lunch and dinners- Annual team offsite (previously went to Alaska, Hawaii)