Customer Success Manager

About Sendblue

iMessage for Sales

The role

We are seeking a dynamic, technical, customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You’ll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue.**What You’ll Do:*** **Customer Onboarding**: Lead smooth and impactful onboarding experiences that set customers up for long-term success.* **Retention Strategy**: Design and execute strategies to minimize churn and improve customer retention.* **Relationship Building**: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support.* **Request Management**: Ensure customer requests are addressed efficiently by coordinating with internal teams.* **Advocate for Customers**: Represent customer needs and feedback within Sendblue to inform product development and business strategy.* **Insights and Reporting**: Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction.* **Upsell Opportunities**: Identify and recommend new product features or upgrades that align with customer growth goals.**What We’re Looking For:*** **\*\*Experience with CRM systems (GoHighLevel, [Close.io](http://Close.io), Hubspot preferred).*** **\*\*Experience building out and troubleshooting workflows and automations in HubSpot, GHL, Zapier, or other no-code platforms.*** Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred).* Exceptional communication and interpersonal skills with the ability to build rapport quickly.* Proven ability to manage multiple customer relationships and prioritize effectively.* A proactive and problem-solving mindset with a “figure-it-out” attitude.* Passion for our technology and intuitive understanding of why customers need it.**What We Offer:*** Competitive salary and performance-based bonuses.* A high-energy and fast-moving environment.* Comprehensive health benefits and unlimited PTO.Sendblue is revolutionizing how businesses communicate. If you’re excited about making a real impact and helping our customers grow with us, we want to work with you!