Product Operations Specialist - San Francisco Bay Area

About Flagright

AI-native AML compliance platform for fintechs & banks

Tech

Go, NoSQL Columnar DBs (Cassandra/DynamoDB), Node.js, React, Typescript, Spark, Kafka

The role

**About Flagright:**Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.We operate as a lean, high-performance team with high individual ownership and direct access to leadership.**Role overview:**Our Product team is at the core of Flagright’s innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward.We are hiring a Product Operations Specialist who will play a critical role in driving the success of our platform. You will work closely with customers and internal teams to gather insights, identify gaps, and translate real-world needs into product improvements. From analyzing data and shaping requirements to supporting releases and ensuring product quality, your work will directly impact functionality, user experience, and operational efficiency.This is a high-ownership role in a fast-moving environment. You’ll be expected to operate independently, manage multiple priorities, and proactively drive outcomes with minimal supervision.People who thrive at Flagright:- Have been knocked down before and gotten back up- Are resourceful—they figure things out with whatever tools are available- Have strong opinions and can defend them- Learn fast because they're hungry- Want to work with no-BS people building something importantPeople who struggle here:- Need extensive hand-holding- View high expectations as “unreasonable”- Actually prioritize work-life balance- Can’t handle ambiguity or rejection- Prefer consistent routine over fast-changing priorities**Key responsibilities:**- Customer Account Ownership: Serve as the primary owner for assigned customer accounts—lead recurring customer meetings (kickoffs, implementation check-ins, QBRs), drive agendas and outcomes, manage escalations end-to-end, and ensure adoption, satisfaction, and successful delivery across the full customer lifecycle- Analyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experience- Engage with customers to identify critical needs, understand pain points, and shape the development of high-impact features and product improvements- Manage customer communication channels to announce the launch of new features, resolve issues, and provide timely updates to ensure a positive customer experience- Work with stakeholders to define and prioritize product enhancements, translate user insights and needs into clear and actionable product requirements- Assist in creating high-quality resources including documentation, onboarding guides, and training materials that empower customers and drive product use- Build and maintain strong customer relationships through regular check-ins, guiding users to unlock product value and confidently navigate key features- Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness- Collaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updates- Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement- Evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction**Who we are looking for:**- High IQ and EQ- Have love for tech and capitalism- Strong taste for aesthetics and attention to detail- High agency and low ego- 1-3 years of experience as a Product Operations Analyst or a similar role- Excellent written and verbal communication skills in English are essential for effective customer interactions- Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations- Familiarity with product lifecycle management principles and methodologies- Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support- Knowledge of product management frameworks and methodologies is desirable- Familiarity with project management tools and software for planning, tracking, and collaborating on projects- Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently- Continuous learning mindset, keeping up with industry trends and best practices in product operations and management- Travel flexibility for customer meetings or team gatherings, as needed- Based in the Bay Area with the right to work in the USA (no visa sponsorship available), this is a fully in-person role at our Santa Clara officePreferred Skills- Understanding of anti-fraud, anti-money laundering, or compliance domains- Previous experience in a product-focused role within the fintech industry- Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements- Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS- Familiarity with risk management principles and methodologies, specifically related to product operations- Understanding of sanctions screening processes and familiarity with industry-standard sanction lists- Knowledge of data privacy regulations and practices related to handling sensitive financial information- Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes- Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations- Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence**What we offer:**- Housing subsidy for those living within 1 mile of the office- Product with clear, real-world differentiation- High-bar environment focused on execution, learning, and continuous improvement- Get equity from day 1 at a Y Combinator startup- Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, and Palantir- Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture