Forward-Deployed Product Manager (US-Remote)

About Tailor

Headless ERP for retail operations

The role

About TailorTailor is a pioneer in Headless ERP technology. Our platform empowers companies to build internal workflows that adapt to their unique needs — faster, smarter, and developer-first.---About the RoleWe’re looking for a Forward-Deployed Product Manager to serve as the key bridge between our clients and internal product and engineering teams. You’ll play a vital role in extracting requirements, managing communications, and supporting successful deployments led by the technical team. This client-facing, high-context role focuses on clarity, alignment, and speed.---What You’ll Do* Gather and Clarify Requirements * Work directly with clients to understand business needs and pain points * Translate those needs into clear, prioritized requirements for engineers* Own the Client Relationship * Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery * Proactively manage expectations, timelines, and feedback loops.* Support Internal Teams * Provide context and clarity to engineers to help ensure smooth delivery.\ Ensure alignment between what was requested, what’s being built, and what’s being shipped.* Build Repeatable Patterns * Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments. * Help improve internal handoff flows, requirement intake, and communication patterns.* Shape the Product Roadmap* Distill recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision. ---What We’re Looking For* 2+ years in a Software Company * Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments.* 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction * Proven ability to engage with both technical and non-technical stakeholders. Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes.* Exceptional communication skills — you can make complex things sound simple and actionable.* Organized, structured thinker who can reduce ambiguity* Technically fluent enough to collaborate with engineers and ask the right questions* Based in or willing to be frequently present in Los Angeles. \~20% travel.---Nice to Have* Experience with ERP, internal tools, or operational SaaS products* Familiarity with APIs, data workflows, or developer platforms* Consulting or customer onboarding background* Comfortable supporting multiple stakeholders and balancing competing priorities---Compensation & Benefits* Salary: $130,000 – $170,000 + Bonus* Benefits: Health, dental, vision, flexible PTO, and more---Why Tailor?\You’ll work directly with the product team on a fast-growing platform solving real operational pain. If you love being the voice of the customer, reducing friction, and making teams more effective — let’s talk. Apply now and help us shape the future of Headless ERP.