Forward Deployed Engineer

About loopfour

Workflow automation, without AI hallucinations.

The role

## **Our Mission**[@loopfour](https://bookface.ycombinator.com/company/27817) is building workflow automation for finance operations.Our software takes the manual, repetitive work off finance teams so they can focus on the decisions that matter. Automation that fits how a business actually operates, in the tools teams already use, with a full audit trail behind every action. AI for finance, without the black box.👉 Apply directly at (we review direct applicants first)You'll be the primary technical point of contact for customers: talking to them daily, understanding their finance stack, and translating what they need into working automation. You work Central Time business hours, fully remote, with occasional off-hours coverage for go-lives and escalations.This role sits between engineering and the customer. You lead implementations, configure and import customer data, and stay accountable for every customer going live. Compensation is a fixed base plus an implementation success fee per customer go-live, so your incentives are aligned with shipping quality work, not demos or quotas.When something breaks in production, you diagnose it, fix it, and feed what you learned back into the product.---## **Role Summary**We are hiring a **Forward Deployed Engineer** who is deeply technical, highly communicative, and comfortable working directly with customers every day.This is a **remote, engineering-embedded role** where you will work closely with **core engineers and the founders**, while also acting as a **support engineer and technical partner** for customers.You will:* Implement customers end-to-end* Own customer onboarding and data imports* Communicate with customers constantly* Turn real customer needs into shipped productThis is **not** a traditional sales role and **not** a ticket-only support role. It is a high-ownership execution role tied directly to customer success.---## **What You’ll Do**### **Customer Communication & Support*** Act as the **primary technical point of contact** for customers* Communicate with customers **daily** via Slack, email, and video calls* Own customer issues from report → diagnosis → resolution → follow-up* Provide hands-on **support engineering** for production issues and edge cases* Clearly explain issues, timelines, and tradeoffs in **strong, professional English**### **Forward-Deployed & Implementation Work*** Lead customer implementations end-to-end* Import and configure all customer data* Translate customer requests into clear technical requirements* Partner with sales during technical discovery and scoping* Be accountable for customers going live successfully### **Engineering & Product Work*** Work day-to-day with **core engineers*** Build customer importing tools used daily by finance teams and founders* Work across the stack and touch real production systems* Contribute directly to the codebase where appropriate* Feed customer feedback back into product and technical direction---## **Compensation Structure*** **Fixed base salary** (stable, predictable)* **Implementation success fee** paid per successful customer go-live* Success fee is triggered when: * Customer is live in production * Implementation meets agreed success criteriaIncentives are aligned with **shipping, quality, and customer outcomes**, not demos or quotas.---## **Working Hours & Environment*** **Working Hours:** **Central Time (CT) business hours required.*** Must be available during CT time to support customers.* Fully **remote role.*** Required for real-time collaboration with customers, engineers, and founders* Occasional off-hours work may be required for go-lives or escalations* Remote does **not** mean asynchronous-only — live collaboration matters---## **What We’re Looking For**### **Technical*** Full-stack engineer, developer, or hacker* Strong software engineering fundamentals* Comfortable working with APIs, integrations, and production systems* Able to debug real customer problems and ship fixes* Writes clean, maintainable code### **Communication*** **Excellent spoken and written English is required*** Comfortable leading customer calls independently* Clear, calm, and trustworthy communicator* Respects users and explains complexity without condescension### **Mindset*** Ownership mentality and high agency* Comfortable with ambiguity and fast iteration* Loves learning, building, and making decisions* Titles matter less than impact here---## **What We Value*** Strong fundamentals and curiosity* High ownership and accountability* Comfort with ambiguity* Clear communication* Respect for users and craftYou do **not** need to check every box. If you are smart, driven, and excited about building something that actually matters, we want to hear from you.---## **Why This Role Is Special*** You will work directly with the founders* Your work will reach real customers quickly* Customer feedback will shape what we build next* You will own meaningful parts of the product end-to-end* You will help make every customer love the companyThis is a chance to **build early, build deeply, and grow alongside a small team that cares about doing things the right way**.If you want to look back one day and say _“I helped build that from the ground up”_ — this is that role.We're hiring across multiple roles. See all open positions here:

Skills

• MongoDB
• Node.js
• PostgreSQL
• React
• TypeScript