Customer Solutions Engineer

About Popl

Your AI GTM platform for In-Person Events

The role

## **Customer Solutions Engineer****Team:** Customer Success\**Location:** Remote, USA | **Reports to:** Head of Customer Success---### **Who We Are**Popl is building the first In-Person Marketing Platform—replacing outdated lead retrieval tools with a unified system that empowers teams to turn real-world connections into revenue. We help go-to-market teams capture more leads, act faster, and measure everything. From lead capture to CRM sync, Popl makes every interaction count---### **About the Role**The **Customer Solutions Engineer** is a flexible, go-to technical resource embedded within the Customer Success team. This role is designed for someone who thrives on jumping in, solving problems, and making things work—fast.You won’t manage a book of business like a traditional CSM. Instead, you’ll be a **technical Swiss Army knife**: joining onboarding calls, accelerating time-to-value, guiding customers through CRM integrations, and helping teams with unique or advanced use cases. Whether it’s hosting office hours, assisting on a fast-moving rollout, or troubleshooting an edge-case setup, you’ll bring clarity and confidence to our customers when it matters most.This role also plays a key internal function: surfacing product feedback, partnering with our Customer Success Team, and ensuring that technical knowledge flows freely across the team.---### **What You’ll Do**#### **🎯 Jump In Where It Matters Most*** Join live customer calls—especially for new accounts that need fast onboarding or setup support* Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic* Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time#### **🔧 Assist With Technical Setups*** Support CSMs by assisting on the technical aspects of implementation (you won’t own the full integration process, but you’ll make the hard parts easy)* Help configure Popl for unique customer use cases that require specialized workflows or data logic* Translate customer requirements into actionable setup recommendations#### **🧠 Enable Internal Teams + Funnel Feedback*** Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns* Act as an internal resource for teammates needing support on technical topics or product configurations* Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs---### **What We’re Looking For*** 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM)* Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace* Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users* A highly independent operator who’s also deeply collaborative—comfortable working across Success, Product, and Engineering* Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation---### **Nice to Have*** Familiarity with Zapier* Light experience with APIs, JSON, or field-level CRM structures* Experience supporting sales or marketing tech stacks in startup environments---#### **Compensation and Benefits*** **Compensation:** $80K-$110K base salary + equity* **Benefits:**  * Fully remote * Competitive salary * Meaningful equity * Full insurance & benefits * Unlimited PTO * $150 / month wellness credit * Constant daily learning * High influence on exciting projects---### **Why Popl**At Popl, we’re scrappy, customer-obsessed, and product-driven. This role is for someone who loves untangling complexity, thrives in fast-paced environments, and knows how to be the calm expert in the (virtual) room.You’ll help customers move fast and grow faster—one successful launch at a time.