Product Operations Intern

About Flick

We Handle AI. You Direct Films.

Tech

Our tech stack include Typescript, React, WebGL for front-end, Python based Agent framework written by our own. We also train our own AI image/video models.

The role

### **About Flick**[**Flick**](https://flick.art/) is defining the future interface for professional AI-native filmmaking.* Founded by an engineer who helped build Instagram Stories and an award-winning filmmaker, Flick brings technology and artistry together.* We are well funded by leading investors, including True Ventures, GV, Lightspeed, and other top-tier VCs.* Checkout our [**launch video**](https://youtu.be/K1GgsSnwfow?si=taFwiulaMSu3kPNV)* Award-winning [**AI films**](https://flick.art/showroom) created using FlickWe’re looking for a **Product Operations Intern** to help us bring Flick to filmmakers, creators, and the next generation of storytellers.### **What you’ll do*** Work closely with our team on customer support and product feedback. * You’ll respond to users across email, Discord, and in-app feedback, use PostHog and AI tools to investigate issues, and follow up until they’re resolved. * You’ll also identify recurring pain points and turn them into clear bug reports and short PRDs for our engineering team.### **What we’re looking for*** **Responsiveness and follow-through matter most.** * You communicate clearly, reply promptly during agreed working hours, and keep users updated on open issues. * You’re detail-oriented, curious about AI and creative tools, and comfortable checking facts and asking for help when needed.* Experience in customer support, community management, or product testing is a plus.### Nice to have* **Experience working directly with users.** You’ve managed a community, helped run a student organization, worked in customer support or product testing, or run a small project of your own. You know how to respond to questions, handle concerns, and follow through.* **Clear, empathetic written.** You can understand where users are getting stuck and explain next steps in simple language, beyond copying a template.* **Proactive and organized.** When you can’t resolve an issue yourself, you gather the relevant information, involve the right person, and track progress without needing constant reminders.* **A hands-on interest in products.** You’re willing to reproduce bugs, explore PostHog, and try AI tools. Experience with video production or AI creation is a strong plus.* **Judgment.** You can distinguish between a usability question, a product bug, and a result that doesn’t meet expectations. You verify uncertain information and avoid promising refunds or fix timelines without confirmation.### **What you’ll gain*** Direct experience supporting a global community of AI creators.* Close collaboration with our founders, product team, and engineers.* Ownership of projects that improve the user experience.* Practical experience building and evaluating AI-assisted support workflows.### **How We Work*** **Ownership** is key, real responsibility, and autonomy* Remote, flexible, async-friendly* We value **responsiveness** — **speed and communication matter**