Customer Success Manager

About Contrario

AI hiring platform powered by expert recruiters

Tech

We're developing in-house ML models to optimize recruiter-role-candidate matching, vertical AI recruiting agents to make recruiters 3x the revenue of traditional agencies, and agents across our ops stack to run a lean team at scale.

The role

## About ContrarioContrario (YC W25) is building an AI-powered recruiting marketplace that connects elite startup recruiters with fast-growing companies through software and operational tooling. We've raised $2.5M from Y Combinator and Nexus Venture Partners, with angels from Hudson River Trading, Stanford, and OpenAI. Our customers include 250+ companies — Decagon, Listen Labs, and Wispr Flow to other category-defining unicorns — hiring across engineering and GTM roles.## The RoleWe're hiring our founding Customer Success Manager to own the relationships that make the marketplace work. Taking over a meaningful slice of our existing book of accounts, managing both the customers and the top-earning recruiters who serve them. As you ramp, you'll run product demos independently, and onboard new customers.## What You'll Do* **Own customer accounts.** Manage a portfolio of customers and their open roles from onboarding through successful hires. Become their main point of contact and execute all internal workflows* **Manage our best recruiters.** Own relationships with a concentrated group of the highest-performing recruiters on Contrario — people earning meaningful income through the network — and help them consistently make placements.* **Run demos and onboard new customers.** Learn to independently run product demos, understand hiring needs, close straightforward opportunities, and transition new customers directly into account management.* **Keep the marketplace moving.** Chase down stalled searches, unblock recruiters, handle unhappy customers, identify accounts that need attention, and escalate the right things quickly.* **Expand accounts.** Know customers well enough to identify new roles and additional hiring needs naturally.## About you* Experience in Customer Success, Account management or equivalent at a startup — you're used to moving fast and handling high volume* Grindy and high-agency, with strong written and verbal communication* Comfortable managing a high volume of relationships and inbound requests at once* Background in a talent marketplace, staffing, or recruiting environment is a strong plus, but not required* Community-builder or creator-economy backgrounds are also a great fit* 3+ years of relevant experience## Compensation* **Base salary:** $120K–$150K* **Quarterly bonus:** up to $12K per quarter ($48K/year), tied directly to revenue performance across your accounts. * **Equity:** 0.2%-0.4%