Club Supervisor

Club Supervisor

📍City Padel Plymouth

Salary: up to £28.5k pa depending on experience

City Padel Plymouth is looking for an enthusiastic, organised, and people-drivenClub Supervisor to help deliver an outstanding experience for our players and team.

This is a hands-on leadership role at the heart of the club, perfect for someone who thrives in a fast-paced environment, loves customer service, and enjoys motivating others.

The Role

As Club Supervisor, you’ll be the face of City Padel Plymouth — ensuring the club runs smoothly day-to-day, our players feel welcomed, and our team is supported to deliver the highest standards.

Applicants with Padel experience would be preferred but this is not essential

Key Responsibilities

Customer Experience & Communication

• Build and maintain excellent relationships with current and prospective players

• Welcome all players in a friendly, professional manner

• Answer phone calls and respond to enquiries, providing accurate information about the club, padel, and services

• Relay relevant information and feedback to the Directors

Operations & Compliance

• Ensure compliance with health, safety, and hygiene regulations at all times

• Oversee opening and closing procedures

• Maintain high standards of cleanliness throughout the club (bins, toilets, communal areas)

Team Leadership

• Train, supervise, and supportClub Assistants, ensuring role expectations are clear and up to date

• Promote teamwork and motivate staff, proactively suggesting ideas to improve the club experience

• Organise weekly staff rotas for reception and café operations

Bookings, Scheduling & Promotion

• Manage facility scheduling, court bookings, matches, and rentals

• Actively promote spare spaces on courses and courts via WhatsApp and Instagram

• Release courts back to the public when appropriate

• Ensure booking systems are accurate and up to date

Café & Retail Management

Applicants with barista training would be preferred but not essential

• Maintain a clean, organised, and well-stocked café and retail area

• Prepare and monitor toasties and baked goods

• Ensure the coffee machine is serviced and maintained

• Keep pricing and offerings updated and communicated clearly

Role Structure

• Reports to: City Padel General Manager

• Manages: Club Assistants