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Sr. Client Success Manager

🇨🇳 China

Management

Salesforce

Sales

HR

Analyst

Sr. Client Success Manager

from 🇨🇳 China

We’re seeking a Senior Client Success Manager who is based in Shanghai and able to work from our Shanghai office on a flexible basis.

As ourSenior Client Success Manager, you’ll act as a trusted advisor to our most strategic, high‑value clients, helping them achieve their global business goals. You’ll take full ownership of a portfolio of complex, multi‑country accounts, building strong partnerships, driving product adoption, and ensuring clients get maximum value from our solutions.
 

You’ll lead on client strategy, proactively manage risk, and deliver measurable results across satisfaction, retention, and growth. Alongside managing your portfolio and revenue targets, you’ll also mentor colleagues, share best practices, and help shape an exceptional client experience across our global team.

How you will make a difference:  

  • Build trusted, strategic partnerships with senior leaders (CHROs, CFOs, VPs), becoming their go‑to advisor across complex, global programmes.

  • Turn insight into action by deeply understanding each client’s business and shaping tailored success plans that deliver measurable outcomes, drive adoption, identify risk and unlock growth.

  • Own the end‑to‑end client experience,responding quickly, keeping everything running smoothly, and using Salesforce and key metrics to provide full visibility on performance and success.

  • Champion our solutions by guiding clients on best practices, new capabilities, and roadmap opportunities to maximise long‑term value.

  • Spot and grow opportunities by supporting renewals, informing forecasting, and partnering with commercial teams to convert upsell and cross‑sell potential into revenue.

  • Stay ahead of risk,proactively identifying trends across countries and services, leading intervention plans, and protecting client relationships.

  • Lead with impact by driving strategic reviews, governance forums, and multi‑stakeholder sessions that keep clients aligned, engaged, and moving forward.

What will make you stand out:   

  • You know how to operate at a senior level,you’re confident building credibility with executive stakeholders and influencing decisions that matter.

  • You own the bigger picture,you don’t just manage accounts, you actively shape portfolio health, using data and insight to drive retention, renewals, and long‑term growth.

  • You’re comfortable in complexity,whether it’s multi‑country delivery, multiple stakeholders, or competing priorities, you bring clarity and direction.

  • You’re trusted when it counts,you can step into high‑pressure situations, lead through escalations, and rebuild confidence quickly.

  • You bring a commercial mindset,you understand how to balance client success with revenue outcomes, partnering closely with Sales to unlock opportunities.

  • You combine data with instinct,using analytics, trends, and reporting to guide decisions and improve performance across your portfolio.

  • You lift others up,sharing your expertise, mentoring colleagues, and raising standards across the team.

  • You’ve done it before,with proven experience managing large, complex client portfolios and delivering measurable improvements in retention, satisfaction, and KPIs.

  • You’re confident with tools and systems like Salesforce, and bring valuable experience in HR, payroll, or related solutions.

  • Fluent English communication skills, both written and verbal are essential.

Who we are and what we do:  

Safeguard Global is….global! With offices worldwide and a workforce in 50+ counties, we enable global expansion without the risk by helping 1,500+ customers to hire, manage, and pay their employees in nearly 190 countries. It's all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing talent from around the globe. 🌎 

Our Global Benefits: 

  • 👨‍💻 Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work. 

  • 🌴 Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family    

  • 🎁 Make a difference: Get 2 paid charitable days off to contribute to causes you believe in 

  • 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.  

  • ✈️ International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.   

  • ⭐ Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. 

  • 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.  

Next Steps:  

To apply, please click on the following link. We wish you the best with your application. 

Welcome to the future of work! 🌐 

 

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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians. 

by @maxrusakovic