Client Success Advisor

We are recruiting for aClient Success Advisor who plays a pivotal role in fostering long‑term, strategic relationships with clients. Maintaining a portfolio of 20-25 clients, you will ensure your clients achieve desired outcomes through our services. This role bridges client needs with internal delivery capabilities, driving satisfaction, retention, product adoption, and advocacy.  

 Key Responsibilities:

• Manage mid‑complexity client accounts, acting as the primary point of contact for operational and service‑related matters. 

• Translate client goals into long‑term success plans covering outcomes, risks, governance, and adoption. 

• Provide structured analysis for commercial teams, supporting renewal conversations, forecasting, and upsell readiness. 

• Educate clients on advanced product capabilities, roadmap items, and best practices to maximize adoption and value. 

• Support clients in scoping exercises, ensuring a high probability of converting opportunities into revenue. 

• Maintain and support CRM activities in Salesforce to provide visibility of client KPIs. 

• Maintain operating and senior‑level relationships (CHRO/CFO, VPs, Directors, Global Mobility, etc.). 

• Analyze patterns of risk across countries, service lines, or stakeholders. 

• Oversee end‑to‑end governance of portfolio delivery, ensuring compliance with contractual obligations and service standards. 

• Lead business reviews, and multi‑stakeholder planning sessions.  

Experience & Qualifications 

• 4 years’ experience in a client success operational role; customer success, account management

• Demonstrated use of data in building success/interaction plans. 

• History of customer growth/satisfaction, and operational KPIs. 

• Strong executive-level communication and negotiation skills. 

• Experience working globally and managing moderately complex client portfolios. 

• HR/workforce solutions experience is strongly preferred.  

Who we are and what we do: 
Safeguard Global enables expansion without the risk! We help 1500+ companies recruit, hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ✈️

Our Global Benefits 

• Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.

• Reward & Recognition Program: Be rewarded for your success and championing our values.  

• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. 

• Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.

Why become a Guardian: 
⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.

✈️ International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.  

📚Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. 

Next Steps: 
To express your interest, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time. 

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