Patient Registration Specialist - Intermittent

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job 

• Manages scheduling resources for patient appointments 

• Manages communication tools for patient scheduling requests by patients and care teams 

• Manages the pre-registration review process for insurance verification for upcoming appointments 

• Manages follow-up appointment request  

• Retrieves payment collection for services, flat rate services,co-pay or up-front collections 

• Collects documentationby the requirements and timeliness for registration compliance 

• Scan registration documents into the electronic health record 

• Reviews and assignsinsurance tiering for proper payor assignment.  

• Validates insurance eligibility andpre-authorization requirements 

• Communicates with peers,patients and care teams through multiple communication channels for appointment requestsandpatient-initiated outreach 

• Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection 

• Manages multiple worklists assigned: New Patient Registration Worklist 

• Schedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology,Laboratory, and others.Cross training for assigned coverage as a PRS.  

• Coordinatessigning up patients in theMySEARHC patient portal 

• Enacts SEARHC’s 7 Standard of Service Excellence andprovides exceptional customer service delivery  

• Works well with peers,patients, and leadership  

• Participates in departmental improvement efforts,maintains a clean and safe working environment for self, staff, and patients, andmaintains compliance with annual competencies.  

• Identifies community resources, fosters partnerships, andutilizes resources effectively. 

• Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.  

• Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources  

• 80% of thejob will requireregistration andinsuranceverification work, 20%patient andcare teamscheduling requestcommunication. 

• Other duties as assigned. 

Additional Details:

Key Essential Functions and Accountabilities of the Job

• High School Diploma preferred 

• Preference given to applicants with advanced degree. 

• Basic Life Support preferred. 

Experience Required 

• 1 year of healthcare, behavioral health, dental,customer service, relevant administrativeor office settingexperiencerequired. 

• Internal candidates with at least 1 year of experience as a PatientRegistration Specialist Trainee or similar role at SEARHC will be considered qualified for this role.    

Knowledge of 

• Available services at SEARHC, other tribal health organizations in Alaska, and community.  

• Customer service principles.  

• General knowledge offront-end revenue cycle requirements 

Skills in 

• Skilled atattention to detail and quality data input.  

• The use of equipment such as computers. 

• Oral and written, and interpersonal communications.  

• De-escalationand critical thinkingskills

Ability to 

• Prioritize work and multi-task in a fast-paced office setting with many interruptions 

• Self-start and willingness to learn 

• Read andcomprehend simple instructions, short correspondence, and memos 

• Demonstrate time-management, organizational, and customer service skills 

• Work flexible hours with limited unplanned absence and ability to work independently 

Other Qualifications

• Strong organizational & time management abilities 

• Teamwork  

• Proficient in EHR systems

Position Information:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!