Director - Transactional Quality for Travel domain(Airlines)

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Purpose and Role- Lead 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAUPrimary Duties & Responsibilities• Lead and develop a high-performing team supporting multiple travel Accounts and provide exceptional quality assurance services to our clients• Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management• Predictive SLA monitoring & reporting• Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement• Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits • Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism• Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) • Foster a spirit of continuous learning & collaboration across teams

• Graduates/ Post Graduate• Overall work experience of minimum 15 yrs.; minimum 8 yrs. experience in Quality• Lean Six sigma Black belt certified (Master black belt preferred)• Experience in automation of aspects of Quality function• Knowledge & experience of Agile methodology & demonstrate a digital mindset• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS Values• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid change