WHEELCHAIR AGENT (FULL TIME)

Passenger Services Agent / Wheelchair Agent

Huntleigh USA
Location: Cleveland Hopkins International Airport (CLE) – Cleveland, OH
Position: Full-Time
Shift: Night Shift (4:00 PM – Midnight or until the last aircraft arrives)
Pay Rate: $12.00 per hour

Join the Huntleigh USA Team!

Huntleigh USA is seeking dependable, customer-focused individuals to join our team as Passenger Services Agents/Wheelchair Agents at Cleveland Hopkins International Airport (CLE). In this important customer service role, you will provide mobility assistance and exceptional support to airline passengers, ensuring a positive travel experience from arrival to departure.

If you enjoy helping others, working in a fast-paced environment, and being part of an exciting airport operation, we encourage you to apply!

Essential Responsibilities

• Provide wheelchair assistance to passengers throughout the airport terminal.
• Escort passengers to and from gates, ticket counters, baggage claim areas, and ground transportation locations.
• Assist passengers with navigating airport facilities while maintaining a professional and courteous demeanor.
• Safely push passengers in wheelchairs for extended periods.
• Communicate effectively with airline personnel, supervisors, and fellow team members.
• Handle passenger requests promptly and professionally.
• Follow all airport, airline, and company safety and security procedures.
• Maintain a high level of customer service and professionalism at all times.
• Complete required documentation and reports as assigned.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED preferred.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to walk, stand, bend, lift, and push wheelchairs for extended periods.
• Must be dependable and maintain a professional appearance.
• Ability to work nights, weekends, holidays, and overtime as needed.
• Must pass all required background checks and airport security requirements.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to push wheelchairs safely throughout the airport.
• Ability to lift up to 50 pounds with or without reasonable accommodation.
• Ability to work in varying weather conditions when assisting passengers outside the terminal.

Benefits

• Competitive hourly pay
• Paid training
• Opportunities for advancement
• Employee recognition programs
• Dynamic airport work environment

Apply Today!

Start your career with Huntleigh USA and make a difference in the travel experience of passengers every day.

Qualifications

QUALIFICATIONS
• High School Diploma or equivalent may be required in some locations.
• Must have reliable transportation
• Ability to read, writes, speak, and follow verbal and written instructions in English.
• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to 
random testing requirements.