Associate Account Director

THE ROLE

We Are Social is looking for an Associate Account Director to join our growing team! A positive, motivating force with an ability to flex between leading a team and getting your hands dirty in the weeds of any given project.  This role will be responsible for overseeing a team who manages the day-to-day account initiatives for an assigned client.  By balancing high-stakes client relationship management with internal leadership, you ensure the team delivers impactful results while maintaining agency profitability.

WE ARE 

A creative agency powered by social connections. That means we thrive on what’s trending and creating campaigns that get people buzzing. We call it “Ideas Worth Talking About,” and we've proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald’s, Adidas, Universal Studios, and YouTube.

WHY YOU’LL LOVE IT HERE

• We like to laugh, we live for celeb gossip and we’re great on AUX
• Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more
• You best believe we know how to celebrate our wins. And our losses (it’s how we learn)
• From carbon offsets to community kitchens, we’re passionate about making a difference 
• Did we say snacks? Because we have great snacks (Shoutout to Sheila who keeps the kitchen stocked)

YOU ARE

• A person who thrives in a fast-paced environment, responding quickly and proactively
• Not interested in just following trends – you want to create them
• A self-starter, who’ll take ideas from concept to execution, navigating feedback like a pro  

Traditional agency experience is not required, but it’s a plus. What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you’ll guide brands by staying ahead of social trends and cultural moments. In return, you’ll join a global agency dedicated to generating buzzworthy ideas for some of the world’s leading brands. 

WHAT YOU’LL DO

• Manage key day-to-day client relationships and partners, ensuring satisfaction through proactive communication and sophisticated conflict resolution
• Deliver channel strategies and tactics for specific product launches
• Track work progress and deliverables and relay client feedback to team 
• Provide strategic marketing guidance and thought leadership
• Understand your clients’ businesses while simultaneously educating clients about how we can help them achieve their goals
• Become fluent in business objectives and organization goals
• Oversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the client
• Work with internal team to develop, maintain, and adhere to schedules and plans as outlined by client
• Acquire proper internal and client approvals to ensure smooth and timely project execution
• Lead client presentations and prepare for tough client questions and being able to contribute in discussions that shifts the room toward a desired outcome
• Communicate and follow up with clients and internal departments regarding all projects to address any concerns
• Maintain working knowledge all aspects of production with vendors on behalf of the client
• Prepare and oversee the status of all client jobs and/or projects, confirm that all jobs are delivered on-time, and expedite operations that delay or alter schedules to meet unforeseen conditions
• Lead internal milestones for the pitch process, conducting market research, drafting proposals, and building the first-draft staffing plans against agreed-upon deliverables
• Build successful partnerships with client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions
• Develop staffing plans and proposals for new projects and briefs
• Maintain rigor and consistency in use of agency financial systems and templates

REQUIREMENTS FOR THIS ROLE

• 4+ years in an account management role or similar preferably within a creative advertising agency, with a specific emphasis on social media content strategy and execution
• Bachelor's degree in marketing, advertising, communications, or a related field
• Proven account management and client communication skills
• Deep understanding of the social landscape and social platforms, features and best practices
• Experience with scoping, timeline creation, project management, margin, and revenue growth in close partnership with project management, production and finance teams
• Knowledge of brand experience, influencer/creator marketing, social-first creative and strategy playbooks
• Curiosity about clients’ business and a passion for solving business problems
• Financial literacy and management of budgets
• Demonstrated expertise and experience delivering channel assets – from up front strategy and planning through activation and execution
• Highly proficient with Google Suite and Slack
• Baseline knowledge of A.I. tools and functions. Added plus: Knowledge of Asana 

WHY SHOULD YOU JOIN OUR TEAM?

At We Are Social, we don’t just offer a job—we offer a creative career in an agency that moves at the speed of culture. Here’s what you’ll get:

• We are the first, largest, most awarded socially-led creative agency in the world, connecting you to 1,300+ like-minded professionals around the world
• An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients
• Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions
• Generous vacation starting at 3 weeks + 1 extra week during the summer and over the holidays
• Agency summer days (exact policy differs per campus and agency)
• Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
• Dogs allowed, dedicated private wellness room (in select offices)
• Regular team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more! We are obsessed with learning and being better humans
• In-house learning & development sessions and annual career and growth conversations
• Access to internal network of opportunities across all agencies
• Focus on developing and recruiting BIMPOC Talent
• Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)

We invest in your health and wellness:

• Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!
• Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist, guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and holistic array of other health and wellness resources to support you and your family.

JOIN US

At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about ourculture and ourwork.

Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes We Are Social what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.

Let’s do cool stuff together. Apply now!

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