WBP:CMS - Implementation Manager

About Wholesale Banking Products 
Wholesale Banking Products Department focuses on the gamut of corporate products viz. Cash management Services, Commercial cards & Correspondent Banking services, Capital & Custody Account Services, Trade & Supply Chain Finance, GIFT City. The team focuses on onboarding of customers, portfolio management and delivery of mentioned services to corporate customers. 
About the Role
•    CMS Implementation Manager is responsible for successful and timely implementation of cash management solutions for clients across CMS products and client segments.

Key Responsibilities
•    Manage the end-to-end implementation process including gathering requirements, developing project plans, co ordinating with cross functional teams and tracking progress for new cash management mandates won by Sales Team.
•    Assist Sales team in RFP and pre- sales pitch for large clients.
•    Serve as the primary liaison between the client and internal teams to communicate project status, resolve issues an ensure all deliverables are met.
•    Develop and maintain strong relationships with client to understand their needs and manage their expectations throughout the implementation.
•    Collaborate with product, operations, technology, and other teams to ensure cash managements are configured and implemented correctly.
•    Identify and mitigate risks throughout the implementation process, escalating issues as needed.
•    Document and share lessons learned to drive continuous improvement in the implementation process.
•    Post go live, track monetization of mandate.
•    Provide feedback to Product teams and work across internal stakeholders like coverage, Product, Sales, IT etc., to improve NPS 
•    Ensure housekeeping & regularly update implementation status to provide visibility to all stakeholders on implementation progress
.

Qualifications
•    5+ years of related experience
•    Graduate in any Discipline
•    MBA/PGDBM will be preferred
Additional qualifications / certifications related to project management is desirable.
Role Proficiencies:
•    Knowledge of CMS products of the Bank
•    Dealt with CMS Implementation /CMS Service
•    Good communication (both verbal and written) skill in both English and the local language.
•    Ability to handle pressure and meet deadlines.
•    Relationship building skills across internal and external stakeholders
•    Good IT knowledge