WBO: Head - WB Service CO Team
- CMS
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| WBO: Head - WB Service CO Team | |||||
| INTERNAL USAGE: | |||||
| No. of Vacancies: | Â | Reports to: | WBO Service - Head | ||
| Is a Team leader? | Y | Team Size: | Â | ||
| Â | Â | ||||
| Grade: | VP - SVP | ||||
| Business: | Corporate Center | Department:� | Wholesale Banking Operations | Sub-Department: | WBO - CBO |
| Location: | Â | ||||
| About Wholesale Banking Operations | |||||
| Wholesale Banking Operations manages the entire life cycle of the Wholesale Banking customers, it also caters to the various other requirement of non-retail borrowed accounts under Wholesale banking. The department is responsible for smooth functioning of all the Commercial Banking Operations units and ensure utmost customer (internal & external) satisfaction. They are also responsible for ensuring timely delivery, monitoring the health of the credit portfolio, prompt reporting of irregularities/ adversities noticed and co-ordination in recovery/ legal proceedings | |||||
| AbouttheRole | |||||
| WB Service CO Lead supervises and overlooks all the Service Centres across regions. CCMCs handles the requirement of non-retail borrowal accounts under CRG & SME Segment during their entire life cycle parked at various branches spread across the country (which are not tagged to CBBs/CCSUs) through distance handling mechanism (DHM) as also control the Corporate Credit Service Units (CCSUs) who are based out of tier II towns (with a staff strength of 2-4 officials in each CCSU). CCMC Head is responsible for the smooth functioning of a CCMC and ensuring utmost customer (internal & external) satisfaction as also the efficient functioning of their mapped CCSU. He is responsible for ensuring timely delivery, monitoring the health of the credit portfolio, prompt reporting of irregularities/ adversities noticed and co-ordination in recovery/ legal proceedings also.������������������������������� �������������������������������� ������������������������������������������������� | |||||
| Key Responsibilities | |||||
�        Plan and drive CA / CMS related Central office actions for improving customer convenience �        Enable and extend support to CBG, branch teams on conducting transactions handled in Trade, forex �        Ensure reduction in the customer complaints over the base line �        Drive digital adoption across Credit Connect, TF Connect, CIB, CMS �        Conduct regular engagement with internal and external stakeholders at CO level �        Driving the mid office / Cross sell activities Trade & Forex �        Review and monitor NFTR in Credit and Trade & Forex transactions for sub-department (Keyproducts of Credit Disbursement, Current Account and Trade & Forex operations) �        Reduction in EDPMS/IDPMS/CPQs/Capital A/c pendency as per stipulated criteria �        Maintain TAT across all products as per the agreed criteria�� �        Train & guide the teams to manage work efficiently | |||||
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Optimal qualification for success on the job is: �        Graduation/ Post-Graduation from a recognized institute �        12-15 years in a relevant role | |||||
| Role Proficiencies: | |||||
For successful execution of the job, the candidate should possess the following: �        Knowledge of banking products and services �        Knowledge of regulatory guidelines and norms �        Good communication (both verbal and written) skill in both English and the local language �        Ability to manage complex client situations �        Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment �        Ability to handle pressure and meet deadlines |
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WBO: Head - WB Service CO Team · Axis Bank