LikeRemoteClient Support Associate - Remote
from 🇺🇸 United States
WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!
Summary
As a Client Support Associate, you'll be part of a team that directly impacts WASH's mission to be a world-class service provider and drives the smooth integration of WASH's new business ventures. The Client Operations team operates within a fast-paced environment, managing a high volume of diverse client inquiries, all while delivering essential cross-functional support to both our Sales and Operations teams. A successful Client Support Associate is well-organized, solution-oriented, and maintains a polished and professional demeanor. The ideal candidate is enthusiastic about delivering top-tier customer service, has a natural inclination for precision and organization, and demonstrates unwavering initiative in not only attaining but also enhancing team performance and productivity goals
Responsibilities:
- Provide best-in-class customer experiences for WASH’s business to business clientele
- Interpret and resolve client requests within established SLAs
- Take ownership during client interactions and achieve first-contact resolution outcomes
- Prepare correspondences for internal and external clients
- Calculate and explain client disbursements
- Generate client revenue and portfolio reports
- Interpret and explain contract terms
- Diffuse difficult client interactions and handle escalations
- Liaise with key departments to address a variety of client inquiries
- Achieve and maintain quality assurance standards
- Participate in special projects as requested
Requirements:
- Bachelor’s degree from an accredited college or university, or equivalent applicable experience
- Minimum of 2 years of customer service experience
- Strong organization, critical thinking, and problem-solving skills
- Excellent verbal and written communication skills
- Demonstrated proficiency in MS Office (Outlook, Word, Excel)
- Bilingual English-Spanish or English-French is a plus
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, or local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and consideration of test results, which may vary based on location. We participate in and comply with E-Verify in states requiring E-Verify to determine the eligibility of U.S.-based individuals to work in the U.S.
We respect the privacy of candidates for employment. WASH's Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this careers site. The Privacy Policy is accessible at: https://www.wash.com/privacy-policy/. This Privacy Policy also includes important disclosures pursuant to the California Consumer Privacy Act. Please review the Privacy Notice carefully before submitting any information through this form. If you do not consent to the terms of this Privacy Policy, please do not submit information to us through this form, and instead contact Human Resources at hr@washlaundry.com to inquire about the position.
