Solution Engineer

We innovate. We help communities thrive.

Vusion has an international presence in 20 countries. As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands leverage AI-powered digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.  

Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.   

More information’s on our company and solutions here.  

Reporting to the Solution Engineering team, theSolutions Engineer supports customers acrossItaly and Eastern Europe throughout the implementation of Vusion solutions.

Working closely with Sales, Product and Customer Success teams, you will understand customer business needs, design appropriate technical solutions, configure the platform, coordinate implementations, and ensure successful deployments.

This role requires asolid technical background and a good understanding ofsoftware applications, understanding code when needed, systemintegrations, networking and IT infrastructure.

Key responsibilities 

• Present Vusion solutions to leadingretailers(Supermarkets, Pharmacies, Electronics stores, Gas stations ex. Coop)
• ConfigureVusion solutions to meet customer requirements.
• Partner with Sales to understand customer business and technical requirements.
• Monitorprojects using shared tools, ensuring thatdeadlinesare met andcostsare controlled.
• Coordinate implementation projects and ensure successful deployments.
• Troubleshoot technical issues related to integrations, infrastructure and solution configuration.
• Assemble, lead, and unite teams around pre-sales projects to prepare for roll-outs for retailers.
• Act as the single point of contact for customers (internal and external) for all operational issues — technical, integration, upgrade requests, and installations.
• Support the rest of the team in developing upgrades (templates, technical configurations) for all types of customers.

Technical Environment: Python, JavaScript, REST APIs, SQL, networking, IT infrastructure, SaaS platforms, Azure Microsoft, IoT and connected devices, retail technology solutions.

Mandatory

• Degree in Engineering, Telecommunications,Information Technology, Software Engineering, Computer Engineering, or a related technical field.
• Fluent inItalianandEnglish (The recruiter does not speak Italian)
• 2-4 years of experience as Solutions Engineer, Implementation Project Manager, or in project management / IT (network, infrastructure, etc.)

Preferred

• Experience in acustomer-facing technical role
• Working knowledge ofPython andJavaScript (reading and understanding code, modifying configuration or scripts when required).
• Interest in Retail, Artificial Intelligence, or Computer Vision, IoT industries
• Ability to use technical skills to manage projects, coordinate teams, and ensure customer satisfaction in a fast-growing international company
• Organized, autonome, and with excellent interpersonal skills - ready to take on responsibility and thrive in a dynamic, ambitious environment

Ideal candidate:1.5 to 4 years of professional experience after graduation as a Solutions Engineer, Technical Project Manager, Implementation Engineer or Technical Consultant, with experience managing technical implementation projects. Strong exposure toretail customersandIoTsolutions, with a solid understanding of software applications, system integration, networking and IT infrastructure.

We innovate. We help communities thrive.  

Vusion has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.   

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.     

Not the right opportunity for you?   
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