VP OF VETERAN SERVICES

Vice President of Veteran Services

Classification: Exempt

Reports to: Executive Vice President and Chief Program Officer

Date: June 2025

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

Summary/ Objective

The Vice President of Veteran Services is responsible for the Leadership and Operations of Volunteers of America Northern Rockies' Wyoming, Montana and South Dakota Veteran Se1vice programs. Responsibilities include ensuring program compliance with policies and procedures, staffing and performance management, business planning, risk management, and client services.

Essential Functions

• Establish and maintain community relationships to promote program advocacy; represent the organization in the communities
• Responsible for leading the daily operations of program operations, including contract compliance, start-up, and delivery of contracted services.
• Set and evaluate program deliverables and develop established goals/benchmarks to monitor impact and deliver care across services.
• Responsible for business forecasting and development as a member of the executive team.
• Develop and monitor Key Performance Indicators for Directors of veteran programs.
• Oversight, reporting, and contract procurement, including grant preparation and statistical analysis.
• Ensure facilities and programs comply with certification, accreditation and contractual requirements
• Assist the Development Team in fundraising efforts for Veteran programs
• Provide leadership in areas of staff management, training and performance
• Strategically manage programs for continuous improvement and efficiency of services
• Advocacy and outreach for all VOA programs

Competencies

•           Effective communicator, both oral, written, and interpersonal ability

•           Keen ability to build and maintain prosperous relationships with a wide variety of stakeholders

•           Solutions-based leadership

•           Possess a strong executive presence

•           Strong fiscal oversight and budget management

•           Ability to maintain a high level of confidentiality

•           Ethical practice

•           Proven ability to create a practical resource development strategy

•           Goal-driven and agile in a fast-paced work environment

•           Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has direct supervisory responsibilities and may serve as a coach and mentor for other positions in the organization.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel is required for this position.

Required Education, Experience, or Eligibility Qualifications

•           Bachelor's degree in social services or related field

•           Five years of experience in management and working with veterans

Preferred Education and Experience

•           Master's degree in Human Services or related field

•           Five or more years of experience in management, supervising employees and working with veterans

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.