Collections Systems Application Specialist

Volton Hellenic Energy SA – powering Greece with Electricity, Natural Gas, and Telecommunications throughOrizon.

We providereliable solutions and buildtrusted relationships with our customers.
Throughinnovative services, we meet today’s energy demands while preparing for the challenges of tomorrow.

As Greece’sfirst multi-service provider, we seamlessly combineenergy and telecoms, creating a unique ecosystem of value and convenience to our customers.

Recognizedfor a 3rd consecutive year as a Great Place to Work, we are proud of our people and our culture of excellence.

We are not just keeping up with the future –we are leading the way, setting the standard, and shaping what comes next. 

Join Us!

As part of its development Volton strengthens its human resources in Athens and seeks aCollections Systems Application Specialist.

We are seeking a professional to join our team and take ownership of the application supportingCollections operations in a dynamic multi-utility environment.

This role combines application ownership, vendor management, and project delivery responsibilities. The successful candidate will ensure the smooth operation and evolution of theCollections platform while leading strategic initiatives, including the integration of new business units into thecollections ecosystem.

Responsibilities

• Act as the application owner for the Collections platform, ensuring system availability, stability, and optimal performance
• Manage the relationship with the external vendor, coordinating deliveries, enhancements, issue resolution, and roadmap alignment
• Lead and coordinate the ongoing project to onboard additional business units into the Collections platform
• Collaborate with business stakeholders to understand operational requirements and translate them into functional and technical solutions
• Coordinate system enhancements, testing activities, releases, and implementation plans
• Work closely with Billing, CRM, CxP, and Payments teams to ensure seamless end-to-end collections processes
• Support data analysis, troubleshooting, and validation activities related to collections operations
• Contribute to system optimization and continuous improvement initiatives
• Support incident management activities, including issue investigation and coordination of resolution with internal and external stakeholders

• 3+ years of experience in application support, system ownership, technical business analysis, or enterprise application management
• Experience participating in system implementation or integration projects
• Strong technical understanding of enterprise applications and system integrations
• Experience with Collections, Billing, CRM, or Customer Operations systems
• Exposure in Energy, Utilities, Telecommunications, or other high-volume customer industries
• Familiarity with debt collection processes and customer lifecycle management

Personal Skills

• Strong analytical, problem-solving, and coordination skills
• Excellent communication skills and ability to work in a fast-paced operational environment
• Ability to manage multiple stakeholders across business and technology teams
• Experience managing third-party vendors and coordinating external delivery teams
• Ability to translate business requirements into technical tasks
• Strong sense of ownership and accountability

• Competitive salary package aligned with your experience and expectations
• Hybrid working model offering flexibility and work life balance
• Private health insurance and a range of corporate benefits & perks (half-day work on birthday, early Fridays in Summer and a variety of team-building activities)
• Continuous learning culture with ongoing training and development opportunities
• A dynamic, human-centric and high-performance work environment
• Modern office spaces designed to enhance productivity and comfort

Don’t miss the chance to join aGreat Place to Work–Certified company that fosters a positive work environment and is proudly recognized as aBest Workplace for Women 2025. Embracing anemployee-first culture, we put people at the heart of everything we do; an approach honored with aSilver Award forEmployee-Centric Culture and aSilver Award forBest Onboarding Initiatives.

All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our sitevolton.gr