Protective Services Dispatcher - Springfield Regional Medical Center

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Scheduled Weekly Hours:

Work Shift:

Mercy Health 

About us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind,body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration,excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity,service and stewardship to create an environment where associates want to work and help communities thrive. 

Protective Services Dispatcher – Springfield Regional Medical Center

Job Summary: 

Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergencyassistance; simultaneouslyoperating a multi-channel radio system, whilemaintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need ofservices; and performs other duties asrequested.  

Essential Functions: 

• Responsible for receiving, coordinating, anddisseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units tomonitor response, progress, and any needed support. Relays descriptions and other information to protective service field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest or detainment of specified individuals, etc. Obtain information related to crime reports and obtain critical information, including but not limited to name of caller, call back number and details ofsituation  

• Determines nature and location of emergency, prioritize, dispatch emergency personnel and/or implement emergency procedures as needed andin accordance with establishedprocedure. Monitors, supports, and troubleshoots alarm systems. Acknowledge alarm received and dispatchesappropriate personnel for issue at hand. Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately andin accordance with establishedprocedures  

• Monitor and respond to emergency codes and alarm systemsin accordance with hospital protocols,initiating proper communication alerts whenrequired.   

• Documentsand maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintainaccurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies asappropriate  

• Process employees and other individuals through thephoto badging identification system. Be familiar with all resources and services available to callers and offer these resources and services asappropriate  

• Answer and direct incoming calls usingmulti-line phone system, ensuring prompt and courteous communications with patients, staff, and external callers.  

• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees maybe required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. 

Education: 

• High school diploma or GED (required)   

RequiredLicensing & Certifications: 

None 

Experience: 

• 1-2 years of experience in security and/or telephone operations/dispatch (preferred)  

Skills & Abilities: 

Hard/Tech/Clinical Skills:  

• ​Ability to accurately type 35-40wpm  

• Strong documentation skills under pressure  

• Ability tooperate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls.   

• Proficient in using two-way radios and dispatch consoles and enter data asappropriate  

• Basic Microsoft Office Skills   

Soft/Interpersonal Skills:  

• Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation.   

• Handles sensitive information with integrity and respect for privacy.   

Training: 

N/A 

Mercy Health is an equal opportunity employer.

As aMercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. 

What we offer
•    Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
•    Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
•    Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
•    Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.
 

Department:

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement forMercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,which are Affirmative Action and Equal Opportunity Employer, please emailrecruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team atrecruitment@mercy.com.