Office M365 Engineer (5-8 Years)

Job Title: Office M365 Engineer (5-8 Years)

Job Location: Bengaluru

About Veoneer:

Veoneer is a world leader, and over the years, Veoneer has delivered more than 1.1 billion electronic control units and crash sensors to car manufacturers globally.

Owned by AIP and headquartered in the U.S. Veoneer has approximately 2,550 employees in 11 countries.

What will you do?

Microsoft 365 Tenant & Platform Management

• Administer, configure, and optimize the Microsoft 365 tenant with a strong focus on security, stability, and performance

• Ensure proper configuration and governance of tenant-wide settings, policies, and access controls

• Implement and maintain security configurations, including Microsoft Defender and mail security policies

Exchange Online & Hybrid Environment

• Support and maintain Exchange infrastructure in a hybrid environment

• Ensure stable mail flow and handle configurations related to SPF, DKIM, DMARC, SMTP relay, and certificate renewals

• Perform regular health checks, updates, and optimizations to ensure uninterrupted email services

Collaboration & Productivity Tools

• Support Microsoft Teams, OneDrive, and SharePoint from an application and configuration perspective

• Manage SharePoint site configurations, security policies, and ongoing maintenance activities

• Support Power Platform solutions, primarily Power Automate and Power Apps

• Assist with configuration and support of third-party and line-of-business applications such as CrushFTP

Automation & Scripting

• Create, modify, and troubleshoot PowerShell scripts to automate administrative tasks and improve operational efficiency

Support & Operations

• Provide 2nd and 3rd level support by resolving incidents, service requests, and implementing approved changes

• Monitor and manage SLAs and OLAs using defined KPIs to ensure service quality

• Utilize ITSM tools (ServiceNow) to manage incidents, changes, configurations, and service requests

Service Management & Continuous Improvement

• Apply ITIL-based service management processes including Change, Configuration, Asset, Knowledge, Capacity, Event, Availability, and Service Continuity Management

• Contribute to service reporting and continuous service improvement initiatives

• Identify synergies, best practices, and process optimization opportunities

Collaboration & Stakeholder Engagement

• Work closely with business stakeholders and global IT teams to improve service delivery and resolve incidents

• Take ownership of assigned global projects or act as a process owner where required

• Support budget control activities and reporting related to service operations

What will you bring?

Technical Skills & Experience

• Strong experience administering Microsoft 365 and Office 365 services

• Solid understanding of Exchange Online and hybrid Exchange environments

• Hands-on experience with PowerShell scripting (medium level)

• Practical knowledge of Microsoft Teams, OneDrive, SharePoint, and Power Platform (Power Automate, Power Apps)

• Good understanding of email security concepts including SPF, DKIM, DMARC, and Defender policies

• Familiarity with SharePoint security, site configuration, and governance (SPFx knowledge is a plus)

Service Management & Tools

• Working knowledge of ITIL principles (ITIL Foundation preferred)

• Experience using ITSM tools such as ServiceNow

• Ability to monitor, report, and improve service performance using KPIs

Professional & Soft Skills

• Strong analytical and troubleshooting skills with a proactive mindset

• Ability to document configurations, processes, and technical decisions clearly

• Excellent communication and collaboration skills across technical and business teams

• Capability to work independently, take ownership, and handle multiple priorities effectively

• Experience supporting global users and participating in cross-functional projects

Preferred Qualification:Bachelor’s or Master’s Degree (BE / BTech / ME / MTech) in Engineering