LikeRemoteJunior Consumer Support Navigator (Part-Time)
šŗšø United States
Management
Machine Learning
SaaS
Customer Support
Nurse
Junior Consumer Support Navigator (Part-Time)
from šŗšø United States
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
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At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company ā we made history in 2021 by becoming aĀ public benefit corporationĀ (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
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As aĀ Work AnywhereĀ company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
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Join us inĀ transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Ostro is a specialized business division within Veeva, dedicated to advancing brand engagement for the life sciences industry through AI technology. Veeva Ostro empowers life sciences companies to transform how they connect with the people who need their innovations most. By joining this fast-growing team, you will work at the forefront of leveraging AI innovations to make healthcare information seamless, intuitive, and impactful.
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Reporting to the Manager, Nurse Navigator Operations and Training (MNNO&T), theĀ Junior Consumer Support Navigator (CSN) is a webchat and call center specialist who is responsible for providing inbound and outbound customer (consumer) support in a Life Sciences (Biotech) environment. In addition, the focus of the CSN is to ensure that the activities of the CSN contribute to the MNNO&Tās overall program objectives.
This role averages 17ā25 hours per week. Our goal is to grow volume and budget in a way that allows per diem team members to transition into full-time roles over time.