LikeRemoteAtlassian Lead Consultant - ITSM/ESM Practice
🇬🇧 United Kingdom
Consulting
Management
Machine Learning
Design
Sales
Recruitment
Atlassian Lead Consultant - ITSM/ESM Practice
from 🇬🇧 United Kingdom
Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visithttps://valiantys.com.
Job Summary
As aLead Atlassian Consultant, you shape and lead the delivery ofstrategic and complex ESM/ITSM solutions for our clients.
You act as atrusted advisor to senior stakeholders, while also playing a key role internally as aleader, mentor, and reference for consulting excellence. You combine strategic vision, technical expertise, and leadership to drive impactful outcomes for both clients and Valiantys.
What You’ll Be Working On
Shape & Advise
- Lead discovery phases and identifyhigh-value opportunities for clients
- Advise senior stakeholders onESM/ITSM strategy, architecture, and transformation roadmaps
- Design tailored solutions that align with business goals and technical constraints
- Act as atrusted advisor, guiding clients toward long-term value realization
Lead Delivery
- Lead and oversee the delivery ofcomplex or cross-practice projects
- Ensure delivery approaches align withclient needs, best practices, and Valiantys standards
- Act astechnical lead when required to guarantee quality and consistency
- Produce and review key deliverables and ensure clear reporting on progress and outcomes
Lead & Develop People
- Manage and support consultants, fostering ahigh-performance and collaborative culture
- Set clear objectives, monitor performance, and provide constructive feedback
- Mentor team members and support theirtechnical and professional development
- Contribute to recruitment, onboarding, and enablement of new consultants
- Ensure team readiness, certifications, and continuous skill development
Drive Consulting Excellence
- Act as areference point for best practices, methods, and tools
- Support consultants in resolving complex or strategic challenges
- Encourage knowledge sharing and contribute topractice development
- Contribute to the evolution of methodologies, standards, and service offerings
Collaborate & Contribute
- Work closely withDelivery Managers, Practice Leads, Sales, and Presales teams
- Support complex presales activities (solution design, scoping, demonstrations)
- Identify business opportunities and contribute toaccount growth
- Strengthen collaboration across teams and practices
Ensure Client Success
- Build and maintain strong relationships with key client stakeholders
- Ensurehigh levels of satisfaction and service consistency
- Support long-term engagement strategies and value realization
- Act as an escalation point for critical issues and ensure timely resolution
Do You Have What It Takes?
To succeed in this role, you bring:
- A Master’s degree (or equivalent) in Computer Science or a related field
- 7y minimum experience in consulting and leading complex projects
- Deep expertise inAtlassian tools and Cloud environments
- Proven ability to engage withsenior stakeholders and drive strategic discussions
- 3y minimum experience in team leadership, mentoring, or peoplemanagement
Your strengths
- Strategic thinking combined with strong execution capabilities
- Leadership mindset with the ability to inspire and develop others
- Excellent stakeholder management and communication skills
- Strong problem-solving and decision-making abilities
- Ability to navigate complexity and drive alignment
- Commitment to quality, client success, and continuous improvement
Why Join Valiantys?
At Valiantys, our people are at the heart of everything we do. We are committed to creating an environment where you can grow, lead, and make an impact.
Meaning : Drive strategic transformation projects and influence outcomes
Learning : Continuous development through training, certifications, and communities
Flexibility : Hybrid work model supporting work-life balance
Additional benefits:
- International and multicultural environment
- Flexible remote work policy
- Meal vouchers
- 100% covered health insurance (for you and your family)
- Choice of equipment (PC or Mac)
- Supportive and collaborative culture
Valiantys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to personal background, identity, or beliefs.
