UX Researcher

Summary:

We are looking for a UX Researcher to guide innovations in Company’s Commercial Sales Experiences. You will shape both product strategy and experience design for new AI and agentic experiences through a combination of generative and evaluative research. Working collaboratively with design, product, and business partners, you will combine qualitative and quantitative data to drive evidence-based decisions and represent the voice of the user. You will work with and receive mentorship from supervising Senior/Principal UX Researchers. 

Responsibilities:

• Plan and execute mixed-method research across the product lifecycle, from problem definition through solution validation and launch, that drives evidence into product decisions.
• Identify target customers, needs, journeys, and market trends.
• Synthesize qualitative and quantitative data, as well as external research findings, into actionable insights.
• Communicate customer stories effectively to influence diverse stakeholders and overall product direction.
• Collaborate with others for cross-disciplinary research efforts resulting in strong product outcomes.
• Embed accessibility, privacy, security, and inclusion throughout research.
• Experiment with AI solutions to accelerate your own work and share learnings across the UX research team.

Requirements:

• Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1 year of User Experience Research experience OR Bachelor's Degree in the aforementioned fields AND 2 years of User Experience Research experience OR equivalent experience.
• Bachelor's Degree in the aforementioned fields AND 5 years of user experience research experience OR equivalent experience.
• Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2 years of user experience research experience OR Master's Degree in the aforementioned fields AND 3 years of user experience research experience.
• 1 year of relevant domain experience within the technology sector.
• 1 year of experience in research methods impacting both product direction and detailed experience design.

Required Skills:

• Experience in conducting user experience research.
• Ability to synthesize qualitative and quantitative data into actionable insights.
• Strong communication skills to influence diverse stakeholders.
• Experience in embedding accessibility, privacy, security, and inclusion in research.

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