Primary Details

Time Type: Full time

Worker Type: Employee

• Location: Sydney, NSW

• Type: Permanent, full time role

• Hybrid Role, Happy to talk flexible working

The opportunity

We have an exciting opportunity for a Business Optimisation Manager to join our team during a period of significant customer, operational and digital transformation. You’ll partner with leaders across the business to deliver process optimisation, continuous improvement and AI‑enabled solutions that drive better customer and operational outcomes.

About QBE   

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.   

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.  

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. 

Your new role 

 As the successful candidate, you bring unique insights and perspective to redesign processes for improved customer and operational outcomes. You can creatively solve complex problems with innovative solutions.

You will:

• Partner with business leaders and stakeholders to identify, prioritise and deliver business improvement initiatives that enhance customer and operational outcomes.

• Lead end‑to‑end process optimisation and business process re‑engineering, analysing current and future state processes to identify root causes and improvement opportunities.

• Apply Lean and Six Sigma methodologies to deliver sustainable, measurable improvements across large‑scale operations.

• Design and deliver AI‑enabled and data‑driven optimisation initiatives, leveraging automation, advanced analytics and AI to improve efficiency, decision‑making and customer experience.

• Develop clear business cases, objectives, strategies and delivery plans to support transformation initiatives and improved customer satisfaction.

• Operate across complex, large‑scale insurance environments, including global and multi‑time‑zone teams and engagement with offshore or outsourced partners where required.

About you 

You bring a strong combination of process expertise, curiosity and commercial mindset, with a passion for improving how work gets done.

You will have:

• Extensive experience in Business Optimisation, Business Improvement or Continuous Improvement roles, leading initiatives end‑to‑end.

• Proven success delivering process re‑engineering and optimisation in large, complex environments, ideally within insurance or financial services.

• Strong, hands‑on capability in Lean and Six Sigma, with demonstrated application in operational settings.

• Experience working within large or global organisations, including exposure to multiple time zones and offshore or outsourced delivery models.

• Best practice experience delivering or supporting AI‑led, automation or advanced analytics initiatives, applying technology to solve real business and customer problems.

• A customer‑centric, analytical and curious mindset, with strong attention to detail, the ability to understand end‑to‑end processes quickly, and a passion for continuous improvement.

Benefits   

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance 

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super 

To learn more about benefits of working with us, clickhere. 

Awards & Recognition  

We value our employee’s experience with us and are proud to have been recognised for the following awards: 

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates  

To learn more about our achievements, clickhere. 

How to Apply  

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. 

Your career. At the heart of it.  

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us atrecruitment@qbe.com. 

Skills:

Analytical Thinking, Business Transformation, Critical Thinking, Influencing Others (Inactive), Intentional collaboration, Managing performance, Operational Efficiency, Problem Solving, Process Improvements, Process Streamlining, Project Delivery, Risk Management, Stakeholder Management, Strategic Planning, Waterfall Model

Application Close Date: 06/07/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.