H
US - Staffing - IT - Application Support Specialist
HireTalent
🇺🇸 United States
Remote
2 weeks ago
- ServiceNow
- Jira
- Outlook
- Excel
- Microsoft Power Platform
- Power BI
- Power Apps
- Power Automate
- Data Architecture
2 weeks ago
Contract Duration: 12 months
Work Arrangement: Fully remote
Work Hours: 8:00 a.m. – 4:00 p.m. ET
Interview Process: Two video interviews—first-round panel interview followed by a second-round interview
Maximum Bill Rate: *** per hour
Description:
• 5 years of IT experience
• 1–3 years of insurance industry experience (preferred)
• Experience conducting user access reviews (preferred)
• Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required
• Proficient with Microsoft Office (Word, Outlook, Excel)
• Experience with Guidewire Suite
• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus
• Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
• Provide clear, timely, and professional communication to internal customers regarding their tickets
• Collaborate with senior team members and other support teams to identify defects and assess user impact
• Learn and understand new functionality implemented in monthly releases
• Identify opportunities for continuous improvement
• Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)
• Participate daily in required team and support group meetings
• Ability to think creatively and “outside the box”
• Experience writing clear technical “how-to” guides
US - Staffing - IT - Application Support Specialist · HireTalent