EI
US - Field Technical Spt Cons III - US1
eTeam Inc.
🇺🇸 United States
On-site
Manager or above
3 days ago
- ServiceNow
- Windows
- Windows OS
- MS Office
3 days ago
Location: Charlotte, NC (Onsite)
Duration: 24 months
Overview: We are seeking an experienced IT Support Consultant to provide onsite technical assistance in a professional banking environment. This role involves supporting executive users, managing hardware/software issues, and ensuring smooth daily operations.
Key Responsibilities:
- Configure, install, and test hardware components.
- Manage hardware/software service issues and document in ServiceNow.
- Perform imaging, deployment, and reimaging of Windows devices.
- Backup and restore user data both remotely and onsite.
- Support infrastructure applications (VDI, patch management, encryption, antivirus).
- Deliver high‐quality customer service in a fast‐paced environment.
- 3–5 years of IT support experience (hardware/software/server).
- Strong Windows OS and MS Office troubleshooting skills.
- Experience with ServiceNow or similar ticketing systems.
- Knowledge of two‐factor authentication.
- Excellent communication and customer service skills.
- Ability to work independently and onsite in Charlotte, NC (M–F, 8 AM–5 PM, with flexibility).
US - Field Technical Spt Cons III - US1 · eTeam Inc.