Likeremote

Subscribe to the latest remote jobs:

  • Likeremote jobs on https://LinkedIn.com/
  • Likeremote jobs on https://telegram.org/
  • Likeremote jobs on Reddit.com
DS

US_East | Business Analyst_L3

Datum Software, Inc
🇮🇱 Israel
On-site
1 month ago
  • Salesforce
1 month ago
Auto apply with Likeremote

Not enough detail in this posting to match

Role Name: Business Analyst
Location: Cincinnati


Job Description
Business Analyst – CXone Migration
The Business Analyst will support the NICE CXone platform migration and implementation, working closely with business, architecture, telephony, application, development, and testing teams.
Roles & Responsibilities:
  1. Requirements Gathering & Analysis
    • Work with Business teams, including Individual and Group, to gather, analyze, document, and validate requirements for the NICE CXone platform implementation.
    • Ensure requirements receive formal business approval and sign-off.
  2. Integration Requirements
    • Collaborate with Business, Architecture, Telephony, and external Application teams to identify and define integration requirements.
    • Key integrations include AINext, Service Desktop, and Salesforce.
    • Prior knowledge or experience working with AINext would be an advantage.
  3. Requirements Discovery & Platform Capabilities
    • Facilitate requirements discovery sessions to identify new capabilities beyond those available in the existing contact center platform.
    • Assess business value, define scope, prioritize enhancements, and evaluate platform fit and functionality.
  4. Architecture Alignment
    • Work closely with the Architecture team to ensure requirements align with enterprise architecture principles and integrate appropriately with existing applications and platforms.
  5. Development & Testing Support
    • Help the Development team understand and implement business requirements.
    • Collaborate with Testing and Business teams to identify appropriate testing requirements for SIT and UAT.
    • Support successful validation of implemented functionality throughout the various phases of the project.
 
“All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
 
 
 
 
 
 

US_East | Business Analyst_L3 · Datum Software, Inc

Auto apply with Likeremote