M
US - DT Commercial AI & Agentic Lead
Mindlance
🇺🇸 United States
On-site
Staff / Principal
4 days ago
- AI
- Machine Learning
- CRM
- RAG
- System Design
4 days ago
Preferably onsite hybrid at Smyrna location, for excellent candidate can be remote
less than 25% travel
The DT Commercial AI & Agentic Lead will play a critical role in shaping and delivering ***’s AI & GenAI-powered transformation within the Patient Impact organization (i.e. Commercial). This role will drive the design, implementation, and scaling of agentic AI solutions (e.g., prioritization of use cases, multi-agent ecosystems, super agents, agent-to-agent orchestration) to enhance patient outcomes and transform commercial and engagement capabilities.
The role combines strategic leadership with hands-on delivery, ensuring that GenAI initiatives (e.g., connected to CRM evolution, Healthcare professional engagement, operating model transformation) are technically sound, scalable, and aligned with business value.
Project & Delivery Leadership
Drive execution of GenAI transformation Project & programs within Patient Impact (scope, budget, vendor, timelines, governance etc.)
Manage delivery of complex initiatives & Ensure strong program governance, prioritization, and value tracking.
Stakeholder Engagement & Business Partnership
Partner with Patient Impact, Commercial, Medical, Marketing teams to co-create solutions.
Act as a trusted advisor to business leaders on GenAI capabilities and opportunities.
Facilitate organizational transformation towards AI-first ways of working.
Solution Design & Architecture
Lead the end-to-end design of agentic AI solutions, ensuring robustness, scalability, and compliance in collaboration with other DT teams (DT AI, Infra & other)
Define target architectures, including integration with CRM, data platforms, and external ecosystems. Challenge vendors and partners on technical design, architecture, and implementation choices.
Ensure alignment with DT AI, enterprise architecture, security, and data governance standards.
Vendor & Ecosystem Management
Select and manage technology vendors, AI partners, and system integrators.
Ensure solutions meet *** standards in performance, scalability, compliance, and cost-effectiveness.
Act as a technical counterpart to vendors, able to challenge and validate designs.
GenAI & Agentic Strategy for Patient Impact:
Define and drive the Patient Impact GenAI strategy, focusing on agentic architectures (agent-to-agent, orchestration layers, super agents). Identify high-impact use cases (e.g., CRM evolution, personalization, omnichannel engagement, patient journey optimization).
Translate business priorities into technology roadmaps and scalable AI solutions. Act as a thought leader on emerging GenAI and agentic paradigms in pharma.
Innovation & Capability Building
Build internal capabilities in agentic AI, orchestration frameworks, and GenAI platforms.
Promote reuse of components (agents, tools, workflows).
Contribute to enterprise-wide GenAI strategy and communities of practice.
Competencies
Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field, providing a strong technical foundation.
Extensive experience (8 years +) in Digital Technology or IT leadership roles within complex enterprise environments.
Proven track record delivering AI and GenAI initiatives, ideally at scale and with business impact.
Strong technical expertise in GenAI, including LLMs, RAG, copilots, and orchestration frameworks.
Deep understanding of agentic architectures such as multi-agent systems and autonomous workflows.
Solid experience in solution architecture, system design, and integration across enterprise platforms.
Ability to critically assess and challenge vendors on technical design, architecture, and delivery quality.
Demonstrated ability to define strategy while also executing and delivering complex transformation programs.
Strong program and project management skills, with the ability to manage multiple priorities and stakeholders.
Experience in the pharmaceutical industry is required, ensuring understanding of regulatory and business context.
Preferably strong exposure to commercial pharma (CRM, omnichannel, HCP/patient engagement use cases).
Excellent stakeholder management skills, with the ability to influence senior leaders and drive alignment.
Strategic mindset combined with hands-on execution, strong communication skills, and a collaborative, innovative approach.
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
US - DT Commercial AI & Agentic Lead · Mindlance