Customer Sales Engineer
🇺🇸 United States
Management
Finance
Machine Learning
Account Management
Sales
Cybersecurity
$1500 - $100,000
Customer Sales Engineer
from 🇺🇸 United States
$1500 - $100,000
What will you do?
- You will drive product activation during the renewal and expansion cycle by providing an excellent experience to our exsisting customers
- Support existing during trials/proof of concepts (POC) of the platform
- Identifying existing customer pain points and challenges during trials/POCs of additional products while also defining their goals and influencing their requirements
- Be the technical point of contact for any support queries during renewal and expansion cycle
- Assist with customer security assessments, RFPs, and business cases as required
- Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them
What do we need from you?
- Experience: 3+ years in a customer-facing, post sales technical role such as a Renewals focused Sales Engineer, Solutions Consultant, Sales Consultant, Technical Account Manager Experience in a post-sales or expansion focused role is highly preferred.
- Sales Acumen: You are comfortable and effective in a commercial-driven environment, partnering closely with sales and success teams to achieve a revenue goal.
- Cybersecurity/GRC Ecosystem: Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools).
- Product Expert Mindset: A passion for becoming a deep subject matter expert on a complex software platform.
What gives you an edge?
- Strong API Knowledge: Hands-on experience with REST APIs
- Excellent Communicator: You can explain highly complex technical concepts to both engineers and non-technical VPs, translating features into clear business value.
- Problem Solver: You have a structured approach to diagnosing and solving ambiguous technical problems.
- Collaborative: You work well in a team environment, partnering effectively with CSMs, Support, and Product.
What's in it for you?
- Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-beingÂ
- WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuardÂ
- $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowanceÂ
- Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
- 18 weeks paid Parental Leave: Irrespective of parenting role
- Personal Leave Allowance: This includes sick & carer’s leaveÂ
- Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
- Top-spec hardware: All team members will be provided with top-spec laptops for their roleÂ
- Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their workÂ
- Health Insurance: Health, dental, and vision insurance






