Operations Specialist

About Us

We are Up.

We design and deliver digital-first employee benefits that transform the workplace experience.

We believe that happy and healthy employees work better and smarter. Our solutions help you achieve this by improving productivity and reducing costs, while consistently delivering an exceptional user experience.

Each offering is shaped around two core principles: simplicity and fun. After all, the best solutions are easy to implement, hassle-free, and enjoyable for everyone involved!

Today, we empower tens of thousands of leading companies across Greece to engage and retain their people. We continuously refine the Up experience based on insights from our users, always looking ahead to the future of work.

Up Hellas is a wholly owned subsidiary of Up Group, present in 34 countries worldwide.

www.uphellas.gr

www.up-group.coop

TheOperations Specialist provides back-office operational support to the Network Team, ensuring the correct placement of merchants in the company’s site & app and the accuracy and completeness of transactional data. The role operates under the direction of the Partner Sales Manager and is key to maintaining a clear, accurate, and up-to-date merchant advertisement & billing data in line with Up Hellas culture and standards.

Responsibilities

• Support the Partners Sales Manager on strategy definition and execution
• Monitor and achieve defined KPIs
• Manage all operational activities in the main system: block MIDs, provide back-office information to the team
• Ongoing maintenance and continuous update of the merchant network data
• Regular checks of uninvoiced transactions for any missing MID/BIDs from merchants
• Process manual invoicing for uninvoiced transactions
• Maintain a persistent and results-driven approach in all tasks
• Ensure high levels of service quality and responsiveness to client needs
• Work regularly with the Partners Sales Manager to deliver on KPIs within set timeframes
• Support company efforts to optimize ways of working and act as a role model
• Collaborate effectively with peers across the organization
• Embrace the 'One Team' spirit across all Up Hellas departments
• Follow team directions and adapt as business needs evolve
• Support new initiatives within the area of responsibility
• Act according to company instructions in emergency or exceptional situations

Qualifications & skills

• University degree (Bachelor's)
• Minimum 2 years of experience in a Network, Customer Experience or Sales department (team management not required)
• Greek – Fluent (written & spoken). English or any additional language will be considered a plus
• Advanced MS Office (Word, Excel, PowerPoint); good knowledge of market and business trends; communication & negotiation skills are a plus

We offer

• A dynamic work environment

• A suite of benefits: FlexOne, Fitpass, Private medical plan, Public Transportation Card, and even breakfast!
• A full-time, indefinite contract
• Location: Athens headquarters

All information received will be treated with strict confidentiality.

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