LikeRemoteOperations Lead - Supply & Onboarding
đźđč Italy
Management
Machine Learning
Project Management
Mental Health
Operations Lead - Supply & Onboarding
from đźđč Italy
From day one at Unobravo, weâve beenon a mission to make mental health support truly accessible to everyoneby normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it.
Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,000 qualified therapists and more than 7 million therapy sessions delivered,weâre proud to have made a meaningful difference in countless lives.
We are looking for an Operations Lead thatwill play a key role in ensuring the operational excellence of the Supply & Onboarding management focusing on processes automation and optimizations and proactively addressing risks, bottlenecks, and disruptions.
What You'll Do
Oversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth
Own the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling
Oversee and continuously improve the clinical onboarding process and team organization, ensuring a high-quality and consistent experience
Act as the cross-team integration lead for new strategic streams of work across the company into the acquisition and onboarding processes
Redesign and optimise the therapist offboarding process, ensuring a smooth and compliant experience while gathering scalability and preserving patients needs
â Must-have
3â5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups).
Proved hands-on experience with process automation AI-based
Strong analytical mindset: comfortable reading and working data, identifying patterns, and building the case for change with a strong bias toward execution.
Experience working in fast-paced, high-variability operational environments.
Strong familiarity with operational metrics, SLAs, and structured workflows.
Proven experience coordinating cross-functional stakeholders.
Strong problem-solving skills, with a structured approach to root-cause analysis and continuous improvement.
Fluency in English.
đ Power-Ups
Familiarity with accreditation processes, standards, and regulations governing
healthcare or professional education programs is a strong advantage.
Previous experience in project management roles or operational roles within the education industry.
đ« Not everyone checks every box, and thatâs okay. If this role inspires you and youâre passionate about making an impact in our mission, weâd love to hear from you đ«
đWhat we offer
Desk Here, Desk Theređ
Home or hub? You choose! Weâll support you with ahome workstation budgetto perfect your setup andup to two coworking sessions a monthto connect with your teammates.
Scaling with purposeđ±
Step into a work environment that's inconstant motion, andever-evolving. Be part of a company that's on the rise!
Everyone Needs Unobravo đ
Your mental health matters. Get access toexclusive discounts on psychotherapy sessionswith our professionals: your well-being comes first.
Moments That Matter đ
Enjoy unforgettablecompany retreats,team-buildingexperiences, nationwideaperitivo partiesand more.. Because we love celebrating milestones together!
Free Online Language Training đŁïž
We speak your language, and want you to speak ours! Enjoy afree membership and conversation courseson our language platform to grow personally and professionally.
Birthday Offđ
Celebrating the passing of time is also fun at Unobravo! All employees can enjoy aday offon the month of theirbirthday.
World Mental Health Day, Our Way đ§ââïž
On World Mental Health Day, we step back together, giving each of usan additional day offto rest, reflect and recharge.
Inclusive Parental Leave đ¶
Enjoyextra days offto celebrate the arrival of your little ones. Available forall parents, including biological fathers, same-sex parents, adoptive, and foster parents. Because every family deserves time to connect.
đ To Fit in Our Culture
At Unobravo, what truly connects us isnât justwhatwe do â itâshowwe do it.
If youâre curious to discover the values and behaviors that guide us every day, take a look at ourCulture Pageand see what being part of Unobravo really means.
đ« Come as you are
At Unobravo, everyone is welcome. We value individuality and believe that diverse perspectives make us stronger.
Weâre proud to be an equal-opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all.
If you require any support or adjustments during the application or interview process, please let us know, weâll do our best to make sure you have a positive experience.
đïž Selection Process
Every application is carefully reviewed by our Talent team. If your profile matches the role, weâll reach out to schedule an introductory call.
Our selection journey may vary depending on the position, but itâs always designed to be clear, engaging, and meaningful. You might be invited to complete a case study and will meet your future manager and key team members along the way, so you can get a real sense of what itâs like to work with us, because finding the right fit goes both ways.
And donât worry! Youâll always have a dedicated point of contact from our Talent team to guide you through each step and make sure you have the best possibleexperience.
