Financial Counseling Specialist

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Closing Date:

06/18/2026

Type of Position:

Job Type:

RegularShift Vary (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks(available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources ataskrecruitment@uams.edu.

Department:

ICE | CORE PA Float

Department's Website:

Summary of Job Duties:

The Financial Counseling Specialist works with patients who have scheduled specific clinical services to promote financial clearance prior to the day of care. In addition to contacting payers and providers to secure authorizations as needed, this staff member provides information regarding hospital payment requirements, alternative financing & charity care programs during pre-service. This individual will relay relevant financial information in a clear and patient-friendly manner per UAMS’ customer service and price transparency initiatives.

Qualifications:

Minimum Qualifications:

• High School, GED or formal educational equivalent plus 6 years’ experience in healthcare in a revenue cycle related function.   
• Bachelor’s degree in finance, business or related
• 2 years of experience in healthcare revenue cycle or revenue cycle related function 
• Knowledge in basic medical terminology preferred, medical terminology competent within 3 months of hire, Must be able to perform basic operations on a computer, Able to follow oral and written instructions and communicate with others effectively, Problem solving skills, critical thinking skills, and ability to multi-task, Excellent customer relations skills, Must possess the required level of skills and abilities to read, write, speak, and apply mathematical concepts and sounds reasoning to successfully perform the essential duties and responsibilities of this job. 

Additional Information:

Job Requirements:

• Meet with all self-pay and under insured and patients to explain benefits, financial obligation, payment options and assistance programs. 
• Assure that a payment methodology is in place prior to discharge. 
• Screen scheduled non-urgent self-pay and under insured surgical and diagnostic study patients (in and outpatient) prior to service, collect payment prior to service and assure plan for financial coverage is in place before service is performed. 
• Process a deposit and establish a payment plan for large out of pocket obligations. Screen referred clinic patients prior to service, collect minimum payment prior to visit and assure plan for financial coverage is in place before clinic visit.  
• Screen all patients for eligibility for Social Security, COBRA, Crime Victims, Health Insurance Marketplace, Medicaid and other programs when appropriate. 
• Assure that lifetime reserve letter signatures are obtained as needed.  
• Screen all patients applying or deemed eligible for the Financial Assistance Plan for any additional programs they may be eligible for to assure the hospital discount is the second option in place.  
• Processes applications for charity discounts.  This involves review of patient financial information, determination that all required information is received and determines eligibility for the program.  
• Assist with financial screening and program explanation in the Emergency Department when requested.  Discuss alternative payment options with patients who present as self-pay but are deemed ineligible for assistance programs and also with patients having a high deductible or a limited benefit plan.   
• Perform other duties as needed

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Special Instructions to Applicants:

Please contactaskrecruitment@uams.edu for any recruitingrelated questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible:

Yes