Medical Secretary II - Melrose OBGYN

Hours:40 hours weekly. Monday-Thursday 730am-5pm and Fridays 8am-12pm. Day shift hours can vary upon need of the practice.

Location: 50 Rowe St. Suite 400, Melrose MA 02176

TMCCC - OBGYN

Job Profile Summary 

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals.  In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records,sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, andoperates office equipment.   An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical)operating in a “hands on” environment. The majority of time is spentin the delivery of support services or activities, typically under supervision. Anexperienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.  Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standardprocedures, and communicates information that requires some explanation or interpretation. 

Job Overview 

This positionis responsible forsupporting the day-to-day secretarial, routine office, supply ordering, and other operational tasks in support of a single site. This includes planning, organizing, assigning, and directing staffing needs.Plans work schedules for all physician support assignments. 

Job Description 

Minimum Qualifications: 

1. High School diploma or equivalent. 

2. One (1) year of experience ina healthcare including staffing and scheduling. 

Preferred Qualifications: 

1.Associate’s orBachelor’s degree. 

2.Three (3) years of experience ina healthcare including staffing and scheduling. 

3. Medical transcription experience. 

Duties and Responsibilities: Theduties and responsibilities listedbeloware intended to describe the general nature of work and are not intended to be an all-inclusive list. Other dutiesand responsibilitiesmay be assigned. 

1.Handles routine administrative duties for the Medical Office.  

2.Verifies insurance on every registration and educates patients on their insurance status.  

3.Completes prior insurance authorizations and pre-certifications for patient procedures.  

4.Communicates withpatientregarding their financial responsibilities for the procedure anddiscuss anybad debt or collection history.  

5.Secures monies collected during shift and post collections to each patient account with precision.  

6.Schedules appointments for physician visits, diagnostic procedures,tests and preventative visitsin accordance with established guidelines. 

7.Sets up andmaintains office records,patient and office files, periodically reviewing for accuracy and updating information. 

8.Obtains insurance billing information from patients and must keep abreast of policies of participating insurances. 

9.Acts as a receptionist by greeting and directing patients,visitors and vendors. Maintains professional attitude andprovides for a positive and welcoming environment. 

10.Receives all transcription, lab correspondence and other documentationpertaining to patients and routes appropriately according to established policies and procedures of the office. 

11.Manages all patient existing tasks including, but not limited to, scheduling offollow up appointments.  

12.Orders office supplies andmaintainappropriate level of supplies.Assist in the care and maintenance of equipment. 

13.Registers patients in Practice Management System. 

14.Retrieves medical necessity documentation, ICD 10 codes and CPT codes andsubmits them for insurance review. 

15. Communicates with patient, physician, and insurance company on all authorizations and their status. 

16.Determine costs of procedures via order entry or charge reference manual. 

17.Assess each patient on their financial status and insurance status and educate them about their options for coverage, financialassistance or payment process. 

18.Collects payment due for each procedure or office visit andprovide change and/or receipt to patient. 

19.Runs money journal at the end of shift and ensures balance between postings and collections. 

20.Turns in monies to assigned cashier accountant. 

21.Provides patient educationregarding the guidelines of the office. 

Physical Requirements:  

1. Frequent sitting, occasional standing or working, and lifting of 10-15lbs. 

2. May be exposed to dust and other typical office-like discomforts. 

3. Manual dexterity using fine hand manipulations for computer keyboard operation. 

4. Requires ability to see computer screen and read reports. 

5. Requires ability to hear instructions from physicians and other clinical or nursing staff. 

Skills & Abilities: 

1. Computer literacy required including familiarity with word processing programs and electronic spreadsheets and facility in learning new applications. 

2. Excellentinterpersonal andcustomer service skills including excellent interpersonal and telephone skills.  

3. High degree of tact is necessary due to frequent interaction with patients, physicians, and insurance companies. 

4. Strong business skills, including understanding of health careexpenses, billing,revenue, and reimbursement models and how they affect business plans.   

5. Ability to develop recommendations based on analysis and lead teams and drive to decisions.   

6. Excellent organizational skillsrequired with attention to detail.  

7. Knowledge of medical terminology. 

8.Ability to work independently with a minimum of supervision in routine matters.  

9. Excellentorganizational skills. 

10.Ability to prioritize work and be flexible with work assignments. 

11.Self-motivated. 

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

based on full-time equivalent