IG
United States-EATS Account Coordinator
IMCS Group Inc
🇺🇸 United States
On-site
Internship
11 months ago
- Google Workspace
- Excel
- Google Sheets
11 months ago
The UberEATS team is looking for an Account Coordinator to work directly with our restaurant partners. We are looking for someone with strong written and verbal communication and problem-solving skills, who thrives in a fast-paced environment and is passionate about customer service. The Account Coordinator will work with EATS restaurants to provide the support, tools, and resources they need to have a top notch experience and succeed on the platform. The Account Coordinator will provide exceptional customer service for UberEATS restaurants and will and leverage restaurant feedback to contribute to the development of the Account Management program. This is a temporary, contract role with the potential for an extension. Candidate must be available to commit to a minimum of 6 months (Full Time at 40 hrs/wk). What You'll Do: Manage day-to-day communication with portfolio of UberEATS restaurants Respond to inbound restaurant support issues and inquiries professionally and compassionately Assist in ongoing technical setup and account changes, while ensuring tools and resources are best utilized and well understood by our restaurant partners Provide ongoing education to restaurants on the UberEATS product and features Execute on distribution of scaled and personal email communications to restaurants Analyze and report trends from restaurant feedback, to contribute to process and service improvements What You'll Need: At least one year of professional work experience in support, sales, vendor management or account management (relevant internships considered) Effective written and verbal communication skills, with the ability to interact with restaurant partners over email, phone, and in person Personable, highly organized, and patient approach to communication and issue resolution Operational and analytical aptitude to help build, inform, and execute on business process Customer service-related experience Self-motivation and drive to exceed expectations PERKS: Ground floor opportunity with the team; shape the strategic direction of the company. The rare opportunity to change the world such that everyone around you is using the product you built. Were not just another social web app, were moving real people and assets and reinventing transportation and logistics globally. Sharp, motivated co-workers in a fun office environment. COMPENSATION: Hourly compensation, negotiable based on experience This is a contract role with potential for an extension
A. Inbox & Escalation Management
Monitor shared brand inboxes (***) that route to a collaborative inbox.
Triaging emails from franchisees, store managers, and corporate contacts
Identify the right action path:
Escalate cases to the Eats FasTrack or other internal support teams when needed.
Gather missing information or context from the brand’s POCs.
Assign or flag requests to the assigned CSM or AM when needed
Track open items and follow up on resolutions.
B. Onboarding Communications
Reply to inbound onboarding inquiries that come through the brand email alias.
Coordinate with internal teams that handle onboarding forms to ensure proper follow-through.
C. Invoice Coordination for Corporate Funded Offers
Manage a Google Form submission queue used by AMs to request invoices for offer reimbursements.
Validate submissions for completeness, coordinate any missing inputs, and submit via the manual invoicing process.
D. Operational Support & Collaboration
Maintain organized records of escalations and onboarding updates
Partner closely with CSMs and AMs for assigned brands
May assist with ad-hoc data or process improvement projects
Background in Support/Operations
Experience with collaborative tools (Google Workspace, Excel) and comfort learning technical systems.
Prior experience in a support-related role preferred but not required.
Skill Traits:
Highly organized — can manage multiple inboxes and follow up systematically
Tech-savvy — comfortable using Google Sheets and forms, ideally some exposure to automation or formulas
Clear communicator — professional, customer-facing tone; comfortable communicating with franchisees.
Detail-oriented — accuracy in invoices and case tracking
Collaborative and proactive — takes initiative to get context or close loops without being asked
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
United States-EATS Account Coordinator · IMCS Group Inc