Service Delivery Manager – Banking & Financial Services

What success looks like in this role:

Unisys is seeking an experiencedService Delivery Manager (SDM) to lead the delivery of critical IT services for keybanking and financial services clients. This is a high-impact role responsible for ensuring service excellence, operational stability, and client satisfaction within complex, regulated environments.

You will be a Delivery Enablement Manager for our core banking solution, managing a mixed skill team to deliver new product features on time, to budget and to the required quality. You will be liaising with a wide range of stakeholders to do this including the development Scrum teams, client delivery managers, and senior management at both Unisys and clients. A key aspect of the role will also be to proactively improve the processes, tooling and technology used by the development team.

Key Responsibilities

• Own end to end development of projects implementing functional and technical change to our banking solution.

• Proven ability tomanage change in projects

• Manage mixed skill team of associates, become part of the leadership group of the Development Centre.

• Build and maintain strong relationships withclient stakeholders, including senior business and IT leaders

• Ensure delivery againstSLAs, KPIs, and contractual obligations, proactively managing risks and escalations

• Drive a culture ofcontinuous improvement, identifying efficiencies, automation opportunities, and service enhancements

• Manageincident , problem, and change management processes in line with define processes and best practices

• Overseethird-party/vendor performance where applicable

• Supportcommercial governance, including budgeting, forecasting, and cost control

You will be successful in this role if you have:

• Proven experience managing Development activities within abanking or financial services environment

• Strong understanding ofregulated environments, compliance, and risk management

• Experience working within Agile\Scrum development projects

• Solid knowledge and commitment to processes and data driven management

• Demonstrated ability to managecomplex development projects and senior stakeholders

• Experience managing budgets and service profitability

• Excellentcommunication, leadership, and problem-solving skills

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.