HI
UI/UX Designer
Han IT Staffing
🇺🇸 United States
On-site
11 months ago
11 months ago
- Design and implement end-to-end service experiences and draft service blueprints to enhance direct and indirect experiences for product features of moderate complexity
- Collaborate with cross-functional teams to identify user needs, preferences, and expectations and ensure the development of inclusive and accessible products and services
- Draft journey maps and service blueprints to visualize and optimize service processes, touchpoints, and interactions and identify areas for improvement and innovation
- Participate in workshops to gather information from customers to understand where improvements can be made along the customer journey
- Assist in the creation of experience maps and service prototypes that illustrate customer journeys
- Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall customer journey experiences of our offerings
- Financial services experience
- User experience research experience
- Experience supporting enterprise applications for back-office specialists
- Experience collaborating with architecture, product, technology, data, and business partners
UI/UX Designer · Han IT Staffing