BILINGUAL CLIENT SUPPORT COORDINNATOR, VIRTUAL BUSINESS CENTRE - Across Canada - Temporary (12 months)

We are banking at another level.

Choosing BDC as your employermeans working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

• In addition to paid vacation each year, fivepersonaldays,sick days as necessary, and ouroffices are closedfrom December 25 to January 1

• Ahybridwork model that truly balances work and personal life

• Opportunities for learning,training anddevelopment, and much more... 

Explore the BDC Way in ourCulture Book

*Please take note that this role is temporary for 12 months.

POSITION OVERVIEW

At BDC, the only bank dedicated exclusively to Canadian entrepreneurs, you will support Account Managers across Canada by coordinating administrative and client service activities. Your work contributes directly to delivering a consistent, efficient, and high-quality experience for Canadian businesses. This role is suited to individuals who thrive in a structured, process-driven environment, enjoy detailed administrative work, and can manage multiple priorities while maintaining accuracy. At BDC, you can be yourself at work, and we value inclusion, equity, and diversity.

CHALLENGES TO BE MET

• Manage and prioritize work within a queue-based system while meeting established service level standards.
• Support Account Managers with administrative and client service activities across Canada.
• Deliver a consistent and high-quality client experience by processing requests accurately and efficiently.
• Proactively contact clients to clarify information, resolve issues, and advance requests.
• Maintain accurate records, documentation, and completion of required follow-ups.
• Ensure all communications comply with established policies, procedures, and service standards.
• Apply judgment when interpreting guidelines and determining appropriate actions.
• Adapt to evolving processes, procedures, and technologies.
• Manage multiple priorities and deadlines in a fast-paced environment.
• Contribute to BDC’s mission of supporting the growth of small and medium-sized businesses across Canada.

WHAT WE ARE LOOKING FOR

• Fluency inFrench and English, both written and spoken.
• College diploma inOffice Administration or Bachelor's degree inBusiness Administration.
• Minimum2 years of experience in an administrative support, client support, coordination, or related role.
• Proficiency withMicrosoft Office, including: Microsoft Word ; Microsoft Excel ; Microsoft Outlook.
• Ability to learn and use new technologies and digital tools, includingMicrosoft Copilot or similar AI-enabled tools.
• Strong organizational and time management skills.
• Ability to manage high volumes of work and multiple competing priorities.
• High attention to detail and accuracy.
• Ability to work effectively in a deadline-driven environment.
• Strong written and verbal communication skills.
• Strong interpersonal skills with the ability to build and maintain professional relationships.
• Ability to work within structured processes and follow established procedures.

Preferred qualifications

• Experience working in afinancial institution.
• Knowledge offinancing operations, lending processes, or related financial services activities.
• Experience supporting Account Managers, Relationship Managers, or similar client-facing business teams.
• Experience working in a queue-based or service-request management environment.

*Please note that temporary employees are not eligible for benefits.

Proudlyone of Canada’s Top 100 Employers andone of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us ataccessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.