✨IS A CAREER AT TSP FOR YOU?
At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder,problem solver and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes.
We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference. You’ll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other.
✨THE ROLE
The Post room Operative will work closely with the Front of House team, Building Management, Facilities, Security, Cleaning, Maintenance, and external delivery partners to ensure the post room and associated servicesoperate smoothly, safely, and to a consistently high standard. This would be a12 Month Contract.
✨KEY RESPONSIBILITIES
Post room & Mail Management
- Receive, sort, process, and distribute incoming post, parcels, and deliveries accurately andefficiently
- Manage outgoing post, courier collections, and tenant mailrequirements
- Ensure all mail and parcels arehandled securely andin accordance with buildingprocedures
- Maintainaccurate records of incoming and outgoing deliveries whererequired
- Notify tenants promptly of deliveries, collections, and items requiringattention
- Manage the movement of large, urgent, or specialist deliveries in coordination with relevantteams
Tenant & Customer Service
- Provide a professional, helpful, and approachable service to tenants and buildingusers
- Respond promptly and professionally to post
room and delivery-relatedqueries
- Assist tenants with specific delivery requirements and provide clear information onpost room
procedures - Handle issues or complaints appropriately, escalating wherenecessary
Tenant Experience & Building Presentation
- Help create a positive experience for tenants through areliable, efficient, and well-presentedpostroomservice
- Take pride inmaintaininghigh standards of organisation and presentation within thepostroom and deliveryareas
- Support the wider team in delivering the standards and values expected across thebuilding
- Act as a positive ambassador for TSP through professionalism, presence, and attention todetail
Administration
- Maintainaccurate delivery, collection, andpostroomrecords
- Complete daily logs, reports, and handover information asrequired
- Monitor and managepostroom supplies andequipment
- Assist with tenant communications relating to deliveries,postroom procedures, and buildingservices
- Maintainappropriate documentation and operationalprocedures
- Provide administrative and operational support to the Building Management or Facilities team whenrequired
✨PERKS
- Varied and dynamic work environment
- Supportive management, mentoring and training
- 25 days annual leave + public holidays
👉 THE TSP WAY
Own tomorrow. That means building a business thatremains relevant in its time and place. We combine deep in-houseexpertise with a progressive investment ethos to provide wealth and security for our investors and people.
Ourultimate goal is to keep buildings fuller for longer. We do that by building character through our values:
- Ease
- Purpose
- Sweat the Small Stuff
- Generosity
- Hospitality
- Presence
We recognise that equality and diversity go beyond legal compliance. A diverse and inclusive workplace is essential to our success, and we expect all colleagues to treat one another with kindness, respect and fairness.
Our commitments to you
In line with The TSP Way, we are committed to providing equal opportunities for all employees and applicants. We welcome applications from all sections of the community and do not tolerate unlawful or unfair discrimination based on gender, age, marital status, colour, race, religion, disability, sexual orientation, offending background, or political beliefs.
Post Room Operative · TSP