Client Success Manager - Trivium Group

Remote | Full-Time | Amazon Growth Agency

Trivium Group is an Inc. 5000-ranked, Clutch Award-winning Amazon growth agency. We manage millions in ad spend and help brands scale profitably on the world’s most competitive marketplace. Our CSMs don’t manage accounts — they own outcomes.

We're hiring a Client Success Manager with real e-commerce and marketplace advertising experience who moves fast thinks in data, sweats the details, and treats every client like their own business.

What You’ll Actually Do

Own 40 client accounts end-to-end

• You are the single point of accountability for client results and retention
• Run onboarding, set strategy, deliver results, retain the account — the full lifecycle
• 2-hour response time during business hours, no exception

Drive results, not reports

• Analyze brands' performance and profitability weekly
• Diagnose problems before the client notices them
• Translate numbers into clear, confident client communication

Execute with precision

• Build and follow structured processes for every account (audits, keyword research, campaign architecture, optimization cycles)
• Log every change. Document every decision. Nothing slips through the cracks.
• Coordinate with PPC/Amazon strategists daily — you own the relationship, they own execution, and both of you own the result
• Flag and escalate within hours, not days

Operate at Trivium’s pace

• We don’t do slow. Scaling decisions get 2–3 weeks to play out, then we adjust. Every week has a purpose.
• When something breaks, you fix it the same day or escalate by EOD
• You’ll manage 1,000+ Slack messages a day with structure and discipline — unread = your to-do list
• If performance is flat for 3 weeks, you’re already pitching the strategic pivot

Who This Is For

• 3+ years of CSM or account management experience at a digital/e-commerce agency (Amazon agency experience is a major plus)
• You’ve managed 20+ client accounts simultaneously and didn’t drop the ball
• You’re analytical — you think in ACOS, TACOS, sessions, conversion rate, and margin
• You’re fast — you hate waiting, you hate bottlenecks, you move things forward
• You’re detailed — your reports don’t have typos, your data is always current, your processes are documented
• You communicate with clarity and confidence — clients trust you because you know what you’re talking about
• You take ownership — you don’t say “that’s not my job”
• You have hands-on experience running or managing Meta Ads, Google Ads, or Amazon/Shopify growth for e-commerce brands selling physical products
• Fluent English (written and spoken — advanced level required)

Who This IsNOT For

• You prefer a predictable, low-pressure environment
• You need to be told what to do every day
• You think “good enough” is good enough
• You avoid difficult conversations with clients
• You’re not comfortable making decisions with imperfect data

Compensation & Benefits

• $4,000–$7,000/month (based on experience)
• 100% Remote
• 25 PTO days + 9 paid holidays
• Professional development + direct mentorship from leadership
• Join an 80+ person agency ranked Inc. 5000 #170, managing $24M+ in Amazon ad spend

The Tools You’ll Use

Slack, Amazon Seller Central, Amazon Advertising Console, Helium 10, Jungle Scout, DataDive, My Real Profit, Adlabs, ClickUp, and AI-powered internal tools (including our proprietary AI ops agent).

How to Stand Out

In your interview, tell us about a time you saved a client who was about to churn. What did you see? What did you do? What happened? We want specifics, not buzzwords.