Tribal Crisis Counselor I (69422)

Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

This full-time, hourly position provides crisis intervention, suicide prevention, information and referral, and brief supportive counseling to American Indian and Alaska Native clients experiencing emotional distress or seeking mental health services. The Tribal Crisis Counselor works in a call center, with all client interactions occurring via telephone. This role serves the Indigenous population, including Tribal members, descendants, First Nations, unrecognized Tribes, urban Indians, and tribally affiliated community members

Principal Activities

• Provide crisis intervention, suicide prevention, and supportive counseling to clients in emotional distress
• Conduct client assessments in accordance with regional and program policies
• Manage client interactions to ensure culturally relevant support
• Adhere to program policies and procedures
• Document client interactions accurately and efficiently
• Meet or exceed key performance indicator goals
• Provide professional assessments, consultations, and coordination
• Attend staff meetings and training at local and regional levels
• Mentor and coach new staff
• Contribute to an environment that focuses on ensuring integrity, respect, accountability and compassionate care
• Other duties as assigned

Benefits

We believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive and competitive benefits package designed to support your well-being as a full-time employee. 

• Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays: 9 paid per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

Qualifications

We’re looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.

• Bachelor’s degree or equivalent preferred and at least one (1) year of experience in a mental health position
• Direct experience working within a Tribal community, implementing cultural healing centered care 
• Knowledge of Native populations in Washington State preferred 
• Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
• Passing a typing test with a score of 35 WPM or higher
• Fluency in English (oral and written).
• Courteous, empathic, and professional demeanor
• Proficiency in Motivational Interviewing and active listening
• Strong problem-solving and information-gathering skills
• Superior communication skills to convey information clearly and effectively
• Ability to multitask, including talking and typing simultaneously
• Efficiency in documenting notes in electronic medical records

Equal Employment Opportunity Statement:

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.