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AT&T B2B Ordering Specialist

🇵🇭 Philippines

CRM

Management

Salesforce

Sales

Backend

AT&T B2B Ordering Specialist

from 🇵🇭 Philippines

Role Summary

We are an AT&T-authorized solution provider in the AT&T Partner Channel. This back-office role manages the full order lifecycle for business accounts from quote generation to order submission, provisioning, and issue resolution. This is strictly a B2B role. Candidates with primarily residential/B2C experience will not be considered.

Key Responsibilities

  • Generate quotes and place orders for business accounts using the Quote and Order Tool
  • Submit orders via Sales Express and ASAP with accuracy and urgency
  • Place Wireline orders through OPUS end-to-end
  • Manage business account data in Salesforce CRM — orders, contacts, and account activity
  • Apply contract-specific pricing for each business account (not standard listed rates)
  • Handle billing inquiries, adjustments, and disputes for business clients via RDS
  • Independently troubleshoot and resolve system bugs in Quote and Order, Sales Express, ASAP, and OPUS
  • Coordinate in real time with Account Executives to process orders immediately after deal close
  • Communicate order status, errors, and amendments to the sales team proactively

Required Tools & Systems

  • Quote and Order Tool — business accounts only
  • Sales Express
  • ASAP
  • OPUS (Wireline ordering)
  • Salesforce CRM
  • RDS — Reduced Data Set (billing disputes)
  • AT&T Business Direct / Business Center
  • Order Status Manager (OSM)

Required Qualifications

Experience

  • 5+ years AT&T back-office experience — 100% business account (B2B) focus
  • Hands-on daily use of Quote and Order Tool for business orders (not residential)
  • Proven experience with Sales Express, ASAP, and OPUS for B2B order placement
  • Billing dispute experience via RDS for business accounts
  • AT&T Partner Channel or authorized dealer experience preferred

 Skills

  • Expert-level proficiency in AT&T B2B ordering systems
  • Knowledge of AT&T Wireline and Mobility product portfolio for business clients
  • Understanding of business account requirements: EIN, CRU, contract pricing, multi-line setups
  • Salesforce CRM proficiency
  • Self-sufficient troubleshooter — resolves issues without escalation
  • High urgency and accuracy under pressure — key metrics are time to order and order accuracy
  • Opportunities for growth and advancement
  • Competitive compensation package
  • Healthcare HMO (Maxicare) after the three-month probationary period

Work Hours:

  • Full-time, EST business hours, Remote
by @maxrusakovic